Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
ON M1E 3W1
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Heating & Air Conditioning
Mersey Heating And Air Conditioning
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91%

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Reviews by rating (past 12 months)

Reviews for Mersey Heating And Air Conditioning

Average customer rating:
9.3 10 (823 reviews)

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francois from Toronto
francois from Toronto
2 reviews Toronto, ON
10/10

Furnace and AC installation

Hello,

After more than a year of service, I would like to share my experience with Mersey Service Experts. The short version of it is that I have had an excellent experience and would strongly recommend this company for their professional and courteous service. For the long version, please read on.

My wife and I purchased a rebuilt two-story home in 2013 and have had problems with the heating and ventilation system. The ducts had been poorly installed by the builder. Consequently, there was very little air flow reaching the second floor, resulting in poor cooling in the summer. Additionally, the ducts had been installed directly against the joists instead of hanging, resulting in loud popping noises due to expansion and contraction. The noise made it difficult to sleep at night.

We were not sure how to handle this problem and unfortunately, could not go after the original builder because this was not considered a brand-new house but a rebuilt one. Therefore, no protection...

We initially contacted other HVAC companies but were not satisfied with the level of service they were offering. We decided to contact Mersey Service Experts in January 2014 through our Costco membership. Our sales representative, Dano, came over to look at the problem shortly after we contacted the company. He was friendly, professional and quickly understood the issues we were dealing with. Dano returned a few days later with a technician and they inspected our HVAC system in details and this is the solution they provided: in order to avoid breaking down a lot of the drywall in the house to remove and reinstall existing ducts, they proposed installing an additional furnace on the second floor as well as a second AC unit outdoors. This would eliminate the heating and cooling issues and shutting off the original ducts to the second floor would eliminate the noise. The solution would also minimize the mess of breaking down significant amount of drywall. This is the solution we opted for.

A team of technician was dispatched at the end of March 2014 and I believe it took about 8 days to install everything. This was a tremendously challenging job because the furnace had to be installed in a tight enclosed space in a closet above our existing washing and drying machines. This was done in order to minimize loss of space and use the existing drain. Renée and his team of technicians were very professional, careful and curtuous through the whole process and I did not hear them complain a single time in spite of the challenge. They seem to take it and good stride and with good humor. Not easy to keep your sense of humor when spending a week in an attic covered in insulation! They even went beyond the call of duty by fixing a gas line to my barbecue that had been wrongly installed as well as fixing the drain tube assembly on the original furnace, all that at a minimal additional cost.

We were quite happy with the installation and their service overall and it solved all the problems mentioned above.

Now, a few more words about the after- sales service:

Over the ensuing year, I have dealt on a few occasions with their customer service and found them to be always professional and quick to get back to me.

In January 2015, the furnace stopped working and I had to call in a technician. They quickly dispatched one and it was found that the issue was not with the furnace but with my Nest thermostat, which I had to reset. Although they could have charged me for the service call, they did not.

Finally, I called them once more a week ago because I had noticed some ice damming on my roof and was concerned if there were any leaks from the ducts in the attic (releasing extra heat in the attic). Once again, their response was quick. Renée and the general manager, Steve, came over to have a look at my attic. They confirmed that there were no issues with the duct system. It was found however that the original builder had only put in place one attic vent for 1000 square-foot of roof. They provided me with some suggestions to fix the problem and once again, did not charge me for the service call. I must say that I am very much impressed by their level of professionalism. They really do care about their customers and the quality of their work. It is a rare thing nowadays!

For all of these reasons, I can without reservation recommend Mersey Service Experts for any of your HVAC problems. I look forward to a continued relationship with such professionals!

Approximate cost of services:
$15,548.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the review I appreciate your continued support and look forward to helping you in the future

JAMES CLARKE from Toronto
JAMES CLARKE from Toronto
1 review Toronto, ON
8/10

Furnace repair

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
The technician arrived early and everything went well.

Likelihood of doing business again with Mersey Service Experts? 90%

Likelihood of recommending Mersey Service Experts to friends and family? 80%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 90%

Technician or Residential Sales Consultant showed respect to me and my home 90%

Mersey Service Experts is easy to do business with 90%

Mersey Service Experts is a good value with competitive pricing 90%

Approximate cost of services:
$200.00
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Company Response

James, thank you for taking the time to write this review. We are happy to hear of your satisfaction with Mersey Service Experts and appreciate your business!

norma stoneburgh from Toronto
norma stoneburgh from Toronto
1 review Toronto, ON
9/10

Furnace repair

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Stephen was the most thorough service person I have had for my furnace. He explained everything to me in a way I could understand. He was very polite and friendly

Likelihood of doing business again with Mersey Service Experts? 80%

Likelihood of recommending Mersey Service Experts to friends and family? 80%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 80%

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Norma, thank you for taking the time to write this review. We are happy to hear of your satisfaction with Mersey Service Experts and appreciate your business!

DIANE MACDONALD from Toronto
DIANE MACDONALD from Toronto
1 review Toronto, ON
10/10

furnace repair

Mersey has provided a fine service with our furnace. I don’t have any complaints. A while ago I needed a filter replaced so they did that and they were very polite and professional. I think they’re pretty good in general so I would definitely recommend them.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Mersey Service Experts and appreciate your business!

Suzanne from Toronto
Suzanne from Toronto
1 review Toronto, ON
8/10

furnace/aircon services

The previous owner of our house used Mersey Service Experts so we just continued their contract with them for furnace and air conditioning services. Generally, I like them and I’m comfortable with them but I have been finding that they are getting very busy and are often late. In January our furnace stopped working so I called the support line and of course had to wait a while. It took all day to get a part they needed to fix the furnace but it did get done. Also I would say their prices are just okay.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you for your review and I will review this information with my team

Terry from Toronto
Terry from Toronto
1 review Toronto, ON
8/10

furnace/aircon tune ups

Mersey does furnace and air conditioner checks and tune-ups for me. They’re very good and I haven’t had any problems with their work. They always show up when they say they’re going to and their prices are, overall, not too high. I wouldn’t give them or anyone else a 5/5 but I’m quite satisfied with them.

Approximate cost of services:
$0.00
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Ted from Toronto
Ted from Toronto
1 review Toronto, ON
10/10

heating services

My wife and I are real fans of Mersey. We’ve been very pleased with them coming to clean and check our water heater,and our furnace, both of which came from Mersey - as did our air conditioner. We've been a Mersey customer for more than 25 years.
We haven’t had any problems and we would certainly recommend Mersey unconditionally.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Mersey Service Experts and appreciate your business!

Breda C.
Breda C.
5 reviews Toronto, ON
9/10

furnace repair/check

I called up Mersey in January because I had a concern about our 13 year old furnace. It wasn’t coming on as quickly as it normally would so I placed a call with Mersey Service Experts and a service man came the same day which I was very happy about. He checked it and everything seemed to work fine for him. He said it was probably because of the severe cold - the gas supply through the pipes may be slower than normal. The guy was very, very nice and I’ve always found the staff to be efficient and fast. No problems. I had to pay a fee for the service even though I make a monthly payment, so I’m looking into other packages with this company that might cover visits under the monthly payments. Overall I highly recommend them.

Approximate cost of services:
$100.00
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Company Response

Thank you for taking the time to share your review. We appreciate your business!

RONALD SKOPYK from Toronto
RONALD SKOPYK from Toronto
2 reviews Toronto, ON
10/10

furnace maintenance (part of the overall furnace protection service)

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?
Friendly, answered any questions that I had, and informed me of an opportunity to replace my aging water heater with one that Mersey can provide with no hassle on my part and at a lower rental cost

Likelihood of doing business again with Mersey Service Experts? 100%

Likelihood of recommending Mersey Service Experts to friends and family? 100%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 100%

Mersey Service Experts is a good value with competitive pricing 100%

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Mersey Service Experts and appreciate your business!

YEVHENIY TKACHENKO from Toronto
YEVHENIY TKACHENKO from Toronto
1 review Toronto, ON
8/10

Furnace repair

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Overall satisfaction with Mersey Service Experts? 100%

What are your reasons for giving Mersey Service Experts the rating that you did?

Likelihood of doing business again with Mersey Service Experts? 90%

Likelihood of recommending Mersey Service Experts to friends and family? 80%


Performance Ratings
How would you rate Mersey Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service N/A

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 80%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Mersey Service Experts is easy to do business with 80%

Mersey Service Experts is a good value with competitive pricing 80%

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Mersey Service Experts and appreciate your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mersey Heating And Air Conditioning

It’s the Right Time to call Mersey Heating & Air Conditioning!

We've changed our look, but not our commitment to you. Mersey Heating & Air Conditioning Heating and Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for years. Rest assured, we will continue our personalized customer service and honour all of our service plans, guarantees and warranties. We look forward to serving you and your home comfort systems.

CATEGORIES
Heating & Air Conditioning
SERVICES
Fix all makes and models of residential furnaces and air conditioners. Installation of furnaces and air conditioners Installation of indoor air quality products including HRV, humidifier, HEPA filters, UV light, Provide free in home assessment
BRANDS
Premium LENNOX DEALER
WEBSITE
https://www.merseyheating.ca
YEAR ESTABLISHED
1971
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% customer satisfaction guarantee
PAYMENT METHOD
check,cash,visa,MasterCard,amex,discovery
LICENSES
Gas license, Refrigeration license
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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