Paid double and now they won’t return calls
- Approximate cost of services:
- $6,200.00
Paid double and now they won’t return calls
We are truly sorry for the negative experience you had with our team. We appreciate your feedback and want to make this right. We will be reaching out to you directly to discuss your concerns, please watch for a call from us. In the meantime, if you have anything else you would like to go over, please call us at 6479430807. Thank you!
Very helpful during difficult circumstances
Kitty14, thank you for choosing and putting your trust in us!
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation.
After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at 647.43.0807. Thank you!
DO NOT deal with this mersey company from 1960 Ellesmere Rd Unit 6 M1P 3C2 Scarborough Ontario
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation.
After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at 6479430807. Thank you!
Thank you for choosing and putting your trust in us - we appreciate your business!
I'm sorry to hear about your recent experience with Mersey. It's understandable that you're disappointed, especially after being a satisfied customer for over 5 years. I hope they can address this issue promptly and provide you with the exceptional service you've come to expect from them.
I apologize for the disappointing experience you had with Mersey on Thanksgiving weekend. As a loyal customer of 23 years, I understand the importance of reliable service, especially during crucial times. I am truly sorry for the lack of communication and failure to notify you about the availability. Your feedback will be taken seriously to prevent similar incidents in the future. I understand your frustration and disappointment in having to rearrange plans and wait for three hours, only to find out Mersey couldn't address your furnace problem. I will personally contact Mersey's management to address the issue and emphasize the importance of reliable communication and service guarantees. I apologize for the inconvenience caused and assure you that we will rectify the situation and provide exceptional service. Please reach out if you have further concerns or need assistance. Thank you for bringing this matter to our attention, and we will resolve it to your satisfaction.
Purchase and installation of a new ductless air conditioner
We apologize for the leak and the trouble it has caused. We are committed to providing excellent service and actively seeking a resolution. the initial difficulty in contacting us has been noted. We're determined to fix the problem so that you're happy with the outcome. Your comments will help us improve our services and are greatly appreciated. Don't hesitate to get in touch with us if you have additional questions or require assistance. We apologize for the inconvenience and we are committed to doing our best to make things right.
Welcome to Mersey Heating and Air Conditioning, your trusted source for HVAC services in Scarborough and the Greater Toronto Area. With over 50 years of experience, we've been committed to keeping homes comfortable, no matter the season.
At Mersey, we understand the importance of a reliable heating and cooling system, which is why we offer a wide range of services to meet all your HVAC needs. From furnace installation and repair to air conditioning maintenance and tankless hot water heater services, our team of skilled technicians is here to ensure your home stays comfortable year-round!
With our 24-hour emergency service, we're always ready to help, and we never charge extra for after-hours calls. Our technicians are highly trained and certified, so you can trust that your home is in good hands.
But our commitment to exceptional service doesn't stop there. We also offer financing options to help you save on the cost of a new system, and our same-day installation service ensures that you get the comfort you need when you need it.
At Mersey Heating and Air Conditioning, we're more than just HVAC experts – we're your friendly, neighborhood home comfort specialists. With our outstanding reviews and A+ rating with the Better Business Bureau, you can trust that your home is in good hands with Mersey.
Experience the Mersey Advantage today and discover why we've been Scarborough's top choice for HVAC services for over five decades. Contact us to book a service or learn more about how we can help you achieve the perfect temperatures in your home!