Vancouver General Contractors

Basement Renovation
220-3689 East 1st Avenue Vancouver BC V5M 1C2
Write a Review
Write a Review
Website
MB from Vancouver
MB from Vancouver
1 review Vancouver, BC
8/10

Home Renovation

The actual work that VGC did on my interior renovation was good and the finished product looks very nice overall, working with them was a good experience. Towards the end the worked slowed down although we did add extra work to the contract so this extended the project by a few weeks. I understand that renovations sometimes take longer than expected and our house is quite large but the end date we were told was the end of April and we’re almost at the end of June although we did move back in at the beginning of April There were a few warranty items and extra work we added to the project that extended it and there’s still a closet door to be re hung . the renovation they threw away my waste disposal that should have been kept but replaced it with a higher end product. It just seems that the project took longer then it should have taken but we are overall happy with the work that was done.

Was this review helpful?
Company Response

Hello MB,

Thank you for choosing VGC for your renovation and leaving your feedback for us.

I wanted to first start off by apologizing for any break in communication and or any miscommunication throughout the project. We strive to offer the best service possible, but from your comments it seems as though we can work harder to achieve that.

Also with renovation, the final 10-20% is always the slowest as there are a lot of items that need to be coordinated and scheduled properly. Also with renovations because we work with existing conditions, and more often that not, what causes the delays are usually items that are uncovered through the course of the project, that need to be addressed.

I hope you will enjoy your new home, and should anything come up, you have a 2 year warranty with VGC, and we will always be there to help you with what you need.

Thank you,

Hussain Khatheer
General Manager

Previous versions of this review:

MB from Vancouver
MB from Vancouver
1 review Vancouver, BC
5/10

Home Renovation

The actual work that VGC did on my interior renovation was good and the finished product looks very nice but overall, working with them was a frustrating experience. They did not communicate well with us and towards the end they worked very slowly. I understand that renovations sometimes take longer than expected but the end date we were told was April and we’re almost at the end of June and there’s still painting to be done and closet doors to be hung. Throughout the renovation they lost things, threw thing away that should have been kept and at the end they never properly cleaned up after themselves.

Was this review helpful?