Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Reliance The Furnace Company Edmonton
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86%

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Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
9 10 (569 reviews)

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Furious
Furious
0 reviews Edmonton, AB
0/10

Worst possible response ever

Do not use this company! Lost the warranty coverage for my A/C because Reliance did not register the product properly. Even more frustrating is not being able to speak to someone that is not in the Philippines or China. Check BBB reviews before you proceed.

Beware Lennox warranty fine print!

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Company Response

Thank you for your feedback. If there is anything I can assist you with please email me at gwillson@reliancecomfort.com - Gemma

Rhonda in Edmonton
Rhonda in Edmonton
1 review Edmonton, AB
10/10

A/C repair

The customer and repair service provided by Brett, Edmonton, who repaired my A/C purchased from Reliance was outstanding. Brett was informative and spent the time to explain what the issue was, what was fixed, and why, and next steps moving forward for next year. He also has a friendly disposition and is there to help the customer.

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Company Response

Thank you for the wonderful review, and for choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Sherwood Park, AB
10/10

A/C Service

We had our A/C installed in 2019 with Reliance and had no concerns with the overall process. The A/C unit needed to be serviced this year due to a suspected issue with one of the parts. We connected with Joel and he did a fabulous job to diagnose our problem and complete the repair. He also installed a noise canceling blanket to reduce the decibels in our unit. The A/C is now working again and all is good! Will definitely call Joel again for future service calls.

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Company Response

Thank you for the kind review, and for choosing Reliance Home Comfort. -Jessica

Jocelyn
Jocelyn
3 reviews Edmonton, AB
5/10

Furnace Install

Positives: Person who sold the furnace to me was professional, responsive to emails, friendly, and knowledgeable. No concerns with the sales team at all.
No concerns with the installed furnace either, it was as described and looks to be working well. Installers were friendly and cleaned up after themselves.
Also great followup from both the main office and the salesperson, with the chance to provide feedback online.
Negatives: I was at home for the majority of the time the installers were installing (several hours). I left to run an errand for 20 minutes, only to return and find that the installers had *drilled into my walls* to install free-of-charge carbon monoxide detectors that I did not ask for (I already have them in the home). I had left my house for the 20 min errand and expressly asked them to call me with any questions or concerns as needed, but they did not bother to call to ask if I would like the detectors installed. For something that ended up being drilled into a very visible part of my main hallway, a phone call would be expected. I find out later by the sales person that this is unusual practice, so I hope that this doesn't happen again to a future client.

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Company Response

Very sorry to hear about this experience. If you require assistance please feel free to email me. jdeboo@reliancecomfort.com -Jessica

Krista in
Krista in
1 review Lamont, AB
0/10

Thousands in damages, Still fighting for a fair buy out

Reliance installed our furnace and AC April 2020. By May we had a flood because they didn't seal the roof. Constant water issues after service calls, my FIL ended up doing the roof repair. Humidifier the dripped over the floor, as pvc piping wasn't secured. More damages. Finally saw water drips, find out after another service that they didn't clamp off a section inside the furnace, or attach a cable. The whole interior of the furnace is rusted out. They will not negotiate a fair buy out - are offering a $417 discount. Have used this company several times and suggested them to many friends, never again. Also, over the last year asked for accounting on my file but nobody seems to be able to figure that out. Good thing I kept my own records!

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Company Response

Thank you for sharing your feedback. Please email me at gwillson@reliancecomfort.com with your account details and I would be happy to follow up on your concerns. - Gemma

Private User
Private User
Private User reviews Edmonton, AB
9/10

Furnace install

Reliance installed my furnace and it has been working well. No problems so far. They cleaned up and did a good job as far as I can see. Only time will tell.

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Company Response

Hello, thank you for choosing Reliance Home Comfort! I am so glad that our technician was able to install your furnace. Thank you for taking the time to leave a review! - Summer

Jan A
Jan A
0 reviews Edmonton, AB
1/10

Incompetence runs high in this company

OMGosh! Trying to work with this company is a gong show. From not getting what we ordered to people not showing up to being over billed. You do not want the hassle of trying to do business here. Don’t bother calling the number they provide. I’m convinced they just throw out the messages. Also, stay away from the monthly maintenance program. You will never be able to get them to stop billing your credit card!

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Company Response

Hello, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and a further description of your situation, I would be happy to help. Thank you, Summer – smckay@reliancecomfort.com

Kirkby  family
Kirkby family
1 review Edmonton, AB
0/10

Rental furnace

We were not told about the rental part. The rep (don't remember reps name) about 5 years ago. We were going to pay cash but the rep assured us we could pay monthly and invest our money. We realize we didn't ask enough questions. We are seniors and feel taken advantage of. We paid 97.00 per month to the total 8200.00. Now we have to pay 2719.80 today to get out of this mess. We will not refer reliance to anyone. R. Kirkby

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Company Response

Hello, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and a further description of your situation, I would be happy to help. Thank you, Summer – smckay@reliancecomfort.com

SDH in Toronto
SDH in Toronto
0 reviews Sherwood Park, AB
10/10

After hours furnace service

An error code came on my thermostat this morning so I called Reliance immediately and they were able to send a technician out within a few hours. Technician triaged the problem, replaced the part and had it up and running in approximately 15-20 minutes. Technician was very friendly and professional.

Thank you Reliance!

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Company Response

Thank you for your great review! ~Nicole

Rae M
Rae M
0 reviews Edmonton, AB
10/10

No worries for heat again.

Our old furnace was over 40 yeas old. It was time. I had heard Reliance was good so I called them. I was very happy I did. They replaced the furnace, hot water tank and put in an A/C unit. All within 4-5 hours. They arrived on time, observed covid-19 protocols at all times. Any mess they made they cleaned up. Before I start the A/c in the summer I am to call them, they will come out start it up and ensure it is working properly. They gave me a walk through after explaining everything they had put in. They were a good team and I would recommend them to anyone. Thanks guys you mad my day.

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Company Response

Hello, thank you for your positive review! – Summer

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

At Reliance The Furnace Company, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance™ - The Furnace Company has been delivering high quality home comfort products and services to the Edmonton market for over 10 years. We were the first Lennox Premier Dealer in Edmonton and are the only Capital Region based dealer to have won the prestigious Dave Lennox Award, as one of the Top 25 Dealers in North America out of over 6500 dealers. Now part of the Reliance™ national network, we bring over 40 years of experience with a full service of heating and cooling solutions, ranging from sales and service, financing to rental options. This means you can trust that Reliance™ - The Furnace Company will be here for the long haul and continue to offer you the same exceptional service our customers have come to expect.
When you choose Reliance™- The Furnace Company, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year and one of the largest networks of licensed technicians in Canada.
After all, we believe you are buying much more than home comfort equipment, you’re buying a relationship. As you can see, it really is all about you! Your satisfaction is our top priority.

Some services that we offer are, Furnaces, Air-Conditioners and Water Heaters

Our Mission:
We provide our customers peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

CATEGORIES
Heating & Air Conditioning, Solar Panels, Solar Water Heating, and Water Filtration & Purification
PRODUCTS
Furnaces, Air-Conditioners and Water Heaters
BRANDS
Lennox, RHEEM, Enviro-Sense
WEBSITE
http://www.thefurnacecompany.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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