Reliance The Furnace Company Edmonton

their service was very professional and their promise was kept very close.
their price was very very reasonable.
the only problem that we experienced was that they did not tell us what we needed to be added to the system in order to make the systm work better.

They were very fast but had to come back to fix things they had missed in their rush .Other than that , the furnace has worked well,and they were very very quick to replace a later needed update .

Staff and service were very professional. Their pricing was very fair and lower that my other quote that I received. The company was there when they said they would be and cleaned up after them selves? I have recommend this company to my neighbors nd they have had work completed by them they were very satisfied.

Furnace Company is great! We had a fantastic experience with installation and removal of old furnace. We also use them for furnace cleaning and for supplies and warranty work (not that we've needed any yet). Great customer service and the installers were very friendly and professional.

The Furnace Company replaced a 20+ year old furnace and hot water tank with new high-efficiency machines. Service was great: very professional and efficient. We would recommend them again. We purchased the furnace through Costco and received a very good deal.

We met with a representative at a local Costco. were planning on buying a high efficiency furnace but the representative advised us a mid-efficiency furnace would be more than enough for the size of your house. A few weeks later, the technicians came to install our new purchase and move our water heater to a more suitable location. The service provided by the techs was wonderful: fast, efficient, polite, clean. They went above and beyond our expectations. Not only did we save money, we saved money with a smile!

We had this company in to do furnace and vent cleaning. Overall we were satisfied, the two young men who came out were polite, punctual and friendly. We were talked into having an anti-bacterial spray done in the vents. Not sure if this is of any use but we could have said no.

I was extremely, extremely impressed by The Furnace Company.

I knew I needed to buy a new furnace and hot water tank, so I got a quote from a competitor of The Furnace Company. While that salesman did a decent job, he told me that my roof was too steep for his guys to climb, and proposed a different solution. Because of this I decided to call The Furnace Company.

The Furnace Company (or TFC because I'm being lazy) was awesome from the moment Dave, the salesman walked through the door. He told me almost exactly how big my house was (he was off by 25 sq/f), and what capacity furnace I'd need (it took the other guy a few minutes looking at charts and using a calculator to figure this out). Dave knew I didn't know much about furnaces, so he spoke on my level, going into great detail when I asked him more about something. I asked him if he had any problem with the slope of my roof, and he looked at me like I was crazy. He referred to his installers as "little mice that can scamper anywhere," and said my slope (8/12) wouldn't be a problem for them. He also said that my installation wouldn't be easy, as they had to remove the existing chimney and vent out the top, as venting out the side would cause problems for me in the winter (this is what company #1 wanted to do). It was going to cost me a little bit more, but I wanted the job done right, and company #1 wasn't able to do that.

Installation day came, and a 3-man crew showed up at 9am. They had been told it would be a difficult job, but they were ready for it. They worked throughout the day removing my old furnace and hot water tank, taking out the old chimney, putting a new smaller pipe in, and venting my new furnace. They left around 9pm (12 hours later!!), and said they'd be back the next day to finish up (don't worry, we had heat, and hot water). They worked half a day the next day. I was home the entire time, and I watched what they did. They never once complained about the job, even when I gave them ample opportunity to do so ("This is a horrible job, huh?" -"Not really, we get a tough one every week, and this is far from the worst we've had."). They ran dropsheets through the kitchen, and down into the basement so my carpets didn't get clean, and every time they went upstairs to the attic they took their shoes off. I find that's rare for tradespeople, as they like to keep their shoes on, but I watched every time - shoes off, up the stairs, shoes on. I was very impressed.

A day after the install I heard a strange sound, so I called for a service. Within a couple of hours a tech was out to check out the furnace and he quickly cleaned the plugged hose used to drain the water, and all was good. Haven't had a problem since, and the furnace has been operating quietly and efficiently.

TFC website boasts about their numerous awards for customer satisfaction, and after experiencing the service from their salesman, installers and tech, I'd have to agree, they're absolutely awesome!

These guys were ultra professional with good product- Lennox. Even after the installation they came back a couple times to make sure things were up to par. I would and have recommended this company. We're also going to use them for our garage heater installation.

We used The Furnace Company twice several years ago. The first time was for a furnace replacement and the second time was for an emergency hot water tank replacement.

Both times the service people were excellent, on time, on quote. In fact when we had the emergency hot water tank they were able to come out quicker than anyone else.

Highly recommend them... we will do business with them again if we need the services!