A To Z Plumbing And Drain

Drain Services
82 Algoma St Toronto ON M8Y 1C5
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HomeStars  >  Plumbing in Etobicoke   >  A To Z Plumbing And Drain  >  Mainline Backwater Valve
lorry from Toronto
lorry from Toronto
4 reviews Toronto, ON

Mainline Backwater Valve

This company was recommended to me by a friend who also had her backwater valve installed. Dymitry was professional and trustworthy from the first phone call and meeting. He procured the permit from the city and prepared the paperwork for the city reimbursement program, and arranged for the city inspector to come out. He gave me us a copy of the building permit as well which no contractor had ever done before; I was impressed by that. Drop sheets were put down across the kitchen floor and down to the basement to the work area. The area was kept tidy and soil put into bags until it was to be backfilled. In fact we were impressed with how tidy the area was after the hole had been dug and wondered where all the soil went! Here's where I didn't give them full stars: one of the workers dumped clay soil from the work area that was dug out in behind the shed where I had bulbs planted; a worker also filled a hole where I had prepared to plant something, with the 'left over' clay that wouldn't go back into the hole; clay that should've been taken off the property to a dump . Dymitry had no knowledge of this having happened, and when it was brought to his attention, he promptly returned the next day himself to correct the problem, despite car problems, to remove the clay his worker had dumped. I would give Dymitry full stars for his own level of workmanship, conscientiousness, respect to property, and politeness. He always communicated clearly to us what work was to be done and when a problem arose, he spoke to us about a solution and we moved forward.
I would recommend this company again to friends and family, for installation of a mainline backwater valve, given Dimitry's high level of standards for his work.

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Company Response

Hi Lorry,
thank you very much for an extended and positive review. I do appreciate that, despite a mishap caused by one of my workers, you rated your experience 9 stars. My goal is perfect customer service. As you noted, I have high standards of work, and I was taken aback by this situation. I thank you for taking into the account all other positive things that have happened, and not letting this episode cast a shade on your whole experience.
Getting permits, learning about types of backwater valves, dealing with the City, making decisions about subject you want to know nothing about - takes a lot of time and effort. It is frustrating. So, my goal is to make it as easy and effortless for my clients as possible. I am glad to have done it for you.
Thank you for being a great customer.