Rooter Man GTA

My kitchen sinks became suddenly completely clogged. George from Rooter-Man came out despite the late hour. It took longer than anticipated because the drains were dirty.He was diligent and kind and even provided several useful preventative tips. I would recommend the company.

What can I say, I'm absolutely pleased. Patrick came in and diagnosed the issue off the hop. Great fellow to deal with also very clever. Thanks rooter man. Keep up the good work.

We had a stand up shower drain that was leaking and needed to be installed. First plumber (foreshadowing) from Rooter-Man came by and gave a quote and returned later to do the install. We tested the shower and no leaking, at that time. Only minor issue - we have an old house and the access to the drain pipe is in a very difficult location under the second floor bathroom, so he had to "cut" a hole in the ceiling on the 1st floor. He ended up hammering and left a pretty ugly hole that would be hard to patch up.

After a few days the drain began to leak. We asked the first plumber to come back and check. He didn't find any leaking until we ran the water for a few minutes. We questioned him on why it was leaking and basically he said we shouldn't be pouring such a large amount of water down the drain and that this type of drain was not correct. We disagreed with him and he left on unamicable terms. He had done some repairs but it was leaking again immediately after - probably even worse. We called Rooter-Man for another plumber to come back and check the leak. The dispatch lady was polite and sent another plumber. The second plumber was very courteous and checked on the drain. He added some missing caulking and asked that we let it dry for 4 hours. We let it dry for over a day and started to use the shower but again it started to leak. We called back and the 2nd plumber came back and dried the drain again and applied more caulking. We let it dry for over 3 days before we used the shower but no change, it started to leak after a few showers.

Now I called to speak to the manager but the dispatch lady asked if we'd be willing to have one of their more senior plumbers come out and have a look. The third plumber arrived and he seemed quite knowledgeable. He took a thorough look at the drain and the plumbing underneath it. He said that it would require 2 people to have it done properly but they would remove the drain and put in another one. It took a few cancelled appointments from Rooter-Man but eventually another plumber - new plumber #4 and the 2nd plumber arrived and re-did the installation. That was a few weeks ago and it hasn't leaked since. Rooter-man didn't charge us extra to make it right but there are a few lessons learned here. 1. A stand-up shower drain is a tricky job that needs to be done by an experienced plumber, otherwise it will leak. 2. Be prepared to work alot from home - Rooter-man isn't very good with times - they missed alot of appointments and sometimes without giving us notification. 3. If the job isn't done properly, Rooter-man will honor their warranty and get it fixed. Would we use them again? Well...This took about a month's time and 4 plumbers to be resolved. Probably not, but if we had to though, we would ask for a more experienced senior plumber.

I called Rooter-Man for a clogged toilet on the main floor of our home. I was pleased with the service the company provided. The plumber was a nice guy, and he cleaned up afterwards. My husband even tipped him, he was so impressed! - Maria; Toronto, ON

The drains were completely blocked, down the pipes, down to the basement pipes and down the pipes going through the ground.
Steven was very courteous and understanding. He used the electric wire through the kitchen pipes and when this did not work, did the same thing through the basement pipes. Tried very hard so as not to use the Hydraulic power flush that would cost a lot. The drain are now clear and he recommended that I use once a month a Bio-Clear product to keep the pipes clean.
Very satisfied with the work done and would recommended this company for your plumbing needs.

I have a rental property in Toronto and my tenants called me at 12:30 am on Wednesday January 2nd and informed me that there was sewage backing up in the basement of the home. I called Rooter-Man, and had them send out a plumber. I drove in from Brantford, and met the plumber Steve on site with my tenants. Steve was really knowledgeable and walked me through the process. He identified the problem as being a blockage in the drain pipe, and showed me the blockage on the camera. He then snaked the drain enough so that the plumbing in the house would work until the morning. He booked an excavation crew to come out the next day and begin the job. They completed the job in a day, and, although I had to leave, my tenants told me that the crew was very neat and tidy.



Great job, and excellent response time. Would definitely recommend.

Maggie B.

I called three plumbing companies and this was the only one where I actually talked to a real person. The plumber was very plesant. He spelled out exactly what he was going to do and he didn't talk down to me just because I'm a woman. I would recommend this company to anyone.

I needed a pipe cleaned out and another section of it relpaced and they came in and did a great job. Although a little bit slow and the workers enjoyed their breaks, they got the job done effectively and I was throughly satisfied with it