Floors Direct North

Floor Retailers
105 Harry Walker Parkway, Unit 1 Newmarket ON L3Y7B3
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Floor Retailers
Floors Direct North
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96%

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Reviews by rating (past 12 months)

Reviews for Floors Direct North

Average customer rating:
9.5 10 (219 reviews)

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Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Hard wood & Stairs

Homestars Floors Direct North gave me great experience, very good customer service, perfect quality & reasonable prices.

Approximate cost of services:
$25,000.00
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Company Response

Thank you so much for the kind words, very glad you were happy.

Private User
Private User
Private User reviews Markham, ON
10/10

Flooring renewal

The company is reliable and trustworthy. The whole project started on time and finished as scheduled. The quality of the work and the material was beyond my expectations. I love the new Floring.

Approximate cost of services:
$9,000.00
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Company Response

Thank you. Reliable and trustworthy is something we strive to be and to have that validated means a lot. So happy you are loving your floors.

Kind regards

Jeannie

Private User
Private User
Private User reviews Newmarket, ON
10/10

Broadloom and vinyl flooring

Jeannie was so very helpful with helping us make great choices….I usually take along time to choose but was very confident in choices made and turned out better than hoped for. The crew that worked on our project were wonderful!!!! I will always work with floors direct in the future and highly recommend.Made in Canada choices were a bonus. nancy

Approximate cost of services:
$14,000.00
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Company Response

Thank you so so much for the lovely review. I was so happy to be able to help you. Enjoy your new floors.

Kind regards

Jeannie

Private User
Private User
Private User reviews Aurora, ON
10/10

New hardwood flooring

Has been a great experience working with Floors Direct North. Ben and his crew worked diligently to complete the project in time and to a high quality.

Sean

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much Sean, your review is appreciated very much.

Kind regards

Jeannie

Tidyland Cleaning Services Inc.,
Tidyland Cleaning Services Inc.,
0 reviews Whitchurch Stouffville, ON
10/10

Runner for the stairs

Ben was very professional from the start. He answered all of my questions. They did a great job and I am very pleased with the result.

Approximate cost of services:
$2,500.00
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Company Response

Thanks for the review. So happy you are pleased with the product, and service.

Abi in Brampton
Abi in Brampton
1 review Whitchurch Stouffville, ON
10/10

Whole home flooring renovation

Met with John McConnell when we got here. He was extremely helpful and professional. He gave us advice on the type of flooring that would best suit our home and family environment. He also advised on which styles were not affected by shortages. John even allowed us to take samples home. The prices were extremely competitive with other vendors we got quotes from.

After the fact Mike came out within a few days to do the measurements and we got a quote. Even when we needed to modify our date for install they were extremely flexible and made it work with us. An installer named Chen came out and did an amazing job. He finished a day ahead of schedule.

My wife and I couldn't be happier with the finished product. Thank you John, Mike, Chen and the entire Floors Direct team in New Market.

Approximate cost of services:
$14,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Abi, thank you for reviewing Floors Direct North. We are thrilled you are so happy with the job we did and the team. Thank you again. It's much appreciated.

Kind regards

Jeannie

Brent
Brent
0 reviews Newmarket, ON
10/10

The Best Choice for Flooring

My wife and I were very pleased with this company. They were helpful in selecting the hardwood for our home and in all aspects of their service, from the sales team to the installers, they demonstrated professionalism and courtesy. On completion of their work, we were very pleased with our beautiful new hardwood floors which fit in with the rest of our house perfectly.

The floor installation team was very proficient - in and out in one day. Most important, the team sales team representative advised on preparing for the installation and even working with us on dismantling heavy furniture before the installation team arrived. Special care was taken to explain the features of the hardwood and how to maintain the beauty of our new flooring. They cleaned the new floors and made sure we were satisfied with all aspects of their service.

Approximate cost of services:
$4,000.00
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Company Response

Thanks for that great review Brent. We do work hard at customer service as we belive every customer deserves the best attention. We don't always get it right but we try. Thanks again, we very much appreciate it.

Kind regards

Jeannie

Christina
Christina
0 reviews Aurora, ON
10/10

Flooring is INCREDIBLE!

Jeannie from Floors Direct North was incredibly helpful with deciding on the right type of flooring for the basement. I showed her a number of different pictures of the space we were looking into and she made a lot of great suggestions and helped stay within the price point we were looking into. I was able to take many samples home to decide what would look best, and her vast knowledge really helped with making a decision. The installation was effortless (on my part of course) and I would have never imagined the floors to look this incredible!

Also, not sure exactly how much was paid as it was an insurance claim

Approximate cost of services:
$1,234.00
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Company Response

Hi Christina, thank you so much for the great review. It was my please and you were wonderful to work with. The basement looks so big with that light colour and it looks really modern but timeless.

Thanks again. Much appreciated

Kind regards, Jeannie

Dianne
Dianne
1 review Toronto, ON
10/10

Family room, kitchen 3 bedrooms, stairs and bannister

I had a wonderful experience dealing with Floors Direct North. From the first phone call right through till the end of the installation. Jeannie is a sweetheart, who took the time to explain every step of the process. Ken and the guys that work for him, were amazing. They worked long hard hours, and got the job completed on time. All interactions with this company were wonderful!!!! Highly recommend!!!

Approximate cost of services:
$9,500.00
2 of 2 people found this review helpful.
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Company Response

Thanks Dianne, you were lovely to work with. Your review is much appreiated. Good luck in your new home and more imprtantly, thank you for the work you do. In the world we live in now, your job is more significant than ever. You ARE appreciated.

Kind regards

Jeannie

Deb and Mike
Deb and Mike
1 review Kettleby, ON
10/10

Gorgeous handrailing, posts and balusters!

We had a vision of how we wanted our staircase to look and Kyle helped us plan it all. He was courteous and professional and we're grateful for his guidance and communication through our many iterations!
Chen and Leung worked hard all day and happily colour-matched the stain for us, expertly transforming our railing into a beautiful focal point. We couldn't be happier and would absolutely recommend Floors Direct North!

Approximate cost of services:
$3,800.00
1 of 1 people found this review helpful.
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Company Response

Hi Deb and Mike, Kyle is awesome and certainly a great asset to our company. We are very happy you were pleased with the end result. Thank you for the review, it is very much appreciated.

Kind regards

Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
https://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.