Floors Direct North

Floor Retailers
105 Harry Walker Parkway, Unit 1 Newmarket ON L3Y7B3
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Floors Direct North
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95%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 6 timesBest of the Best '22 Best of Award '22winner 6 times

Reviews for Floors Direct North

Average customer rating:
9.5 10 (219 reviews)

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LaurieO
LaurieO
1 review Whitchurch Stouffville, ON
10/10

Flooring

So thankful to have the help of Jeannie at Floors Direct North, picking out flooring for my mothers house as well as my house, she was so knowledgeable on all types of flooring. Shoutout to Ben who came to both houses to provide quotes. Also a huge thank you to our wonderful installer Steve! He installed a beautiful click vinyl at my mom's house in one day and then the following week came and did my house with a glued down vinyl. Both jobs look fantastic! I highly recommend Floors Direct North. Support Local

Approximate cost of services:
$3,500.00
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Marion in Toronto
Marion in Toronto
0 reviews Barrie, ON
10/10

Carpet Replacement and Installation; tile installation

Thank you to Jeannie, and her team Devin and Andre for their exceptional work. We were put in touch with Jeannie at Floors Direct North due to an insurance claim following a flood in our home. Jeannie was so very patient, and kind while we chose a new carpet and the tile. Devin and Andre are exceptionally skilled at carpet and tile installation and their workmanship demonstrates the pride they take in their work. Everything was completed on time, and to above my our expectations. What we thought was going to take 2 days to complete, Devin and Andre stayed to complete the work in one day. Could not be happier!

Approximate cost of services:
$16,000.00
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Company Response

awww, that's so nice, thank you. I'm going to pass your kind words on to Devon and Andre straight away too. They will be so happy. I'm very very glad you love your floors and the work we did. You were a delight to deal with. Thank you again.

Kind regards

Jeannie

Melissa in Newmarket
Melissa in Newmarket
0 reviews Newmarket, ON
10/10

Exactly what I was looking for! Great work

Jeannie, Carlos and his team at Floors Direct North did an amazing job with helping me find and install the perfect vinyl flooring (Cairo - Coretec) for our renovation. From the beginning it all went smoothly from booking to picking the vinyl to the day of installation. The installation was completed in less than 3 hours and done nicely. I was very happy with there efficiency, professionalism, cost and final product. 5 stars and I'll be a returning costumer!

Approximate cost of services:
$4,500.00
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Company Response

Thanks Melissa, I'm loving your floors too...jealous :) You and your contractor were amazing to deal with. So happy you are pleased. Thanks for the lovely review.

Cynthia/David
Cynthia/David
1 review Aurora, ON
10/10

Hardwood Flooring and Staircase Renovation

We were more than pleased with the top notch customer service we received throughout the project from start to finish. Everyone we dealt with were very professional, helpful, knowledgeable and efficient from design to installation. The finished flooring and staircase were beyond our expectations. Highly recommended. Cynthia & David, Aurora.

Approximate cost of services:
$21,000.00
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Company Response

Thanks so much for the review, we really appreciate it.

Kind regards

Jeannie

Private User
Private User
Private User reviews Vaughan, ON
10/10

New Flooring After Flood

We had the opportunity to work with Floors Direct North when we had an emergency situation that required the removal and re-installation of our basement flooring after a devastating flood. The experienced personnel in the office and the excellent installers made the entire process so easy, from the support we received in selecting another flooring to the installation and after care. I would highly recommend the company, not only for their wide selection of floors but also for their caring customer service. Thanks so much Jeannie and Carlos!

Approximate cost of services:
$12,900.00
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Company Response

Thanks so much for the wonderful review. You were both a pleasure to deal with from start to finish and we really appreciate such great customers. Thank you again, your new floor is beautiful!

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood flooring for main and second flooring

We had shopped around for engineered flooring for our home and after exhausting our options at other stores we found the showroom of Floors Direct North. The show room was bright and spacious and full of great options to choose from. John our sales rep was very knowledgeable and really helpful in answering my many questions. I was very concerned about quality of product, price and warranty as well as ensuring an installation date to meet our project time line. John was able to confirm which products would be available and was very responsive in communicating with me on every detail from payment schedules, shipping, and installation. We have since referred both family and friends to Floors Direct North as well as used them for a commercial project for our business. We have not be disappointed in any way.

Approximate cost of services:
$30,000.00
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Company Response

Thanks for your review. John is amazing and very knowledgable as you mention. So glad you were happy with everything and thank you so much for all the referrals - we really appreciate it.

Kind regards

Jeannie

Patrice Smith
Patrice Smith
0 reviews Kettleby, ON
10/10

Jeannie is the best.......

We used Floors Direct North to carpet our basement after a flood in 2018. Then the following year we did a renovation upstairs and we knew exactly who to call. This past Tuesday I called again with a time sensitive repair and today, Thursday, the installer is at our house installing the carpet. Jeannie sourced the carpet, had it shipped and arranged for install in TWO days. She is absolutely delightful to deal with and I am quite sure this is best customer service that I have ever received. Kudos to you Jeannie! I would recommend Floors Direct North to anyone! Thank you!

Approximate cost of services:
$360.00
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Company Response

Thanks so much. So kind of you to review us. It is really appreciated. Good luck in your home.

Kind regards

Jeannie

Outstanding
Outstanding
0 reviews Bradford West Gwillimbury, ON
10/10

House renovation due to water damage. New flooring throughout the whole main floor and kitchen.

Floors Direct experts in their field. From our first contact with Jeannie to the completion of our project we felt valued as customers. Jeannie is outstanding at her job and goes above and beyond for her clients. Her expertise, knowledge and design ideas in flooring is amazing.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

What a lovely review. Thank you so much. It's so nice to work with such lovely people. Thank you again, I sincerely appreciate your comments

Kind regards

Jeannie

Paul
Paul
0 reviews Newmarket, ON
10/10

Floor Installation

I dealt with Jeannie who was wonderful and very helpful at all stages of the instal. Ken and crew had done the work in the house and they were very efficient and came back to fix or add any other things I needed afterwards. Overall great service and very happy with the job.

Approximate cost of services:
$1.00
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Company Response

Thanks Paul, you were a total delight to deal with and we really appreciate your business, especially as you were reffered. Thank you again.

Kind regards

Jeannie

shahnam in Mississauga
shahnam in Mississauga
1 review Mississauga, ON
10/10

Flooring Project

This company was referred to me by a close friend. The price was right, the project was completed in a timely manner and the installation was superb. I certainly recommend them.

Approximate cost of services:
$10,000.00
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Company Response

Hi Shahnam, thank you for reviewing us. We appreciate it very much and are happy the installers did such a great job for you.

Kind regards

Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
https://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.