Ultra Scape

Interlocking Stone
Toronto ON M4J 2W7
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HomeStars  >  Decorative Concrete in Markham  >  Ultra Scape  >  Poor workmanship
Home owner from Richmond Hill, Ontario, Canada
Home owner from Richmond Hill, Ontario, Canada
2 reviews Richmond Hill, ON
2/10

Poor workmanship

At first we were very exited to work with the company as they seemed friendly and ready to listen and care. When they finished their work (front steps, side walk and patio) everything looked nice and we were happy.
The things started to go bad 2 years after the work was done.
The porch started to fall apart: the steps started to sink and lean away from the house (the gaps between steps and landing became wider).
Water was not the issue here, it was the porch foundation.
Now 3 years after the job was done, the porch needs to be fully rebuilt, since the top steps of the porch are on an angle (with gaps between them) which makes it slippery and hazardous to walk on, especially in the winter.

After multiple calls the company did some quick fix to the porch, but after a few month it started to get out of shape again.
They prided themselves in laying stone pavements with the right gradient to keep the water from the walls, but just yesterday I looked at the interlock at the side of the house and noticed that the angle is wrong, the water pools close to the walls.

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Company Response

Sorry that you feel this way. When you build steps more than 5 to 6 steps high and back fill with aggregate it sometimes settles. Since we have done your house new technology in block systems have come out like the next gen wall system from Permacon that where not available when we did your house. I also didn't know they settled again after they where fixed. If you need anything repaired let me know and next time we are in the yonge and Major mac area. I'll come bye. Thank you take care.