I, had 3 quotes and chose Windowtech as looked great on Homestars, and the price was acceptable. Their timeline was great and they come and installed the doors. I noticed that it was out off by about 3/8' of an inch, and hard to open or close the top latch. I advised him about it and he stated that it was ok. I called the salesperson to complain and he send another installer and he worked on it and did his best to fix it and left, stating that the original installer would come back. He did come back after 3 phone calls and 3 weeks later. He did his best to adjust it.
When he left the latch was still stiff and hard to open or close and still out of allignment, especially for me that I am on a wheelchair. I also noticed that they are not BBB accredited, if I had I would never had them install my door.
- Company Response
We are sorry to hear that you feel this way. Customer service is our top priority!
As you've mentioned, our company has sent few professionals to inspect your complaint. Both confirmed that the latch works completely fine.
The latch supposed to be tight to prevent the door from possible draft, leaks and not tight closing of the door.
If you feel that you still want us to make it loose, please call us at 905-553-7776 talk to Tony (service department) and we will send our installer again to make it loose.