We have been waiting months to give a review as we are really hoping to give Ivan, Vlad and the Window Tech team top scores. For now, we will score fairly low for reasons of "lack of continuity and follow through with a job"; and will change the rating once the pending issue is resolved. We are actually very pleased with Ivan's attentiveness and patience while we were deciding on our windows. We met him last year August while thinking of our window replacement, and signed with Window Tech in March of this year. Vlad came to measure twice thereafter. The wait for installation was long and we understand the delays due to COVID. Windows were installed June 16th. Vlad and his team were GREAT. They are very good at their craft! They finished all the windows in one day, and cleaned up the mess. We are very happy with the outcome. The very next day, we noticed in one of the main windows that the sprayed foam insulation had seeped out of the new caulking, causing a deformity on the caulking lines. We called Vlad immediately who was going to come back the next day to fix it. He didn't show. Called and texted both Vlad and Ivan a few more times over the course of the last 16 weeks. We were told it was going to get fixed on certain dates, and each time, no one shows up. It is now October, four months after the installation. With the lack of follow through, it is disappointing to think that once a business has your money, you'd never see them again despite having some sort of a work warranty in place. Low scores for now, and hoping to change to top scores "IF" the job gets completed.
- Company Response
Our clients satisfaction is incredibly important to our organization. We apologize for any inconvenience during the process. Unfortunately, sometimes it goes the wrong way but we always do our best to fix it. The job is completed and we hope to have the opportunity of working alongside you and your family again.