I had issues with one rug but after some back and forth, they have stood by their quality and service and have offered to re-clean it at their expense.
- Approximate cost of services:
- $400.00
- Company Response
Hi Christina,
rugs are fully washed and dried and nothing, absolutely nothing is wrapped with moisture. We use moisture control sensors on every single rug prior to packaging. It's clear that the place where the rugs were stored had humidity and our packaging is not airtight. Packaging from us is for shipping purposes only. We would be happy, as we told you, to rewash the rug at no cost. And we would be happy to do so.. Telephone conversations being recorded… Yes, we listen back on conversations to make sure that we've followed the instructions as requested by our customers. you can contact me to discuss this matter or any matter further. We are happy to hear that the other four carpets were perfect.
Best, Tony