Love Your Rug Cleaning Toronto

Received rug as a (generous) gift a few years ago. A favourite piece in our home. Unfortunately, our young child was sick on it. Brought it to Love Your Rug same day. Excellent service and quality results. Cleaning was quick, thorough, and effective. Rug looks like new. Very satisfied with this company and will return in the future.

i found them on home stars, i liked their price so book the pick up..The Rug came back 4 days later which i thought was a little fast. i questioned them, they insured me it was properly washed and that it just not a busy period (march). However the stains on the rug were still there. i called back and they have re-washed the rug and now look good even if some stains are still visible. i can understand that the rug is off white and stain marks were probably hard to get off. Like their professionalism from the people on the phone (Cathy, Tony) to the driver .

i ordered rug cleaning on line, thought that was so easy and efficient. had three rugs cleaned, two wool and one silk, very impressed with outcome of rugs and service. rugs returned to me on time.
my carpets were very dirty, hadn't cleaned them in years, they look awesome.
was referred by work friend, would refer this company anytime.
thank you,
Todd A

We had two wool area rugs to be cleaned . We were clear with the company they were wool rugs. They were returned without being properly handled such that there are kinks and bends in them that we still cannot get out. They did not look like they had been well cleaned and they were also shrunk. we would not use or recommend this company again.

I booked love your rug to pick up my 4 area rugs from my house in Mississauga. They did an excellent job removing all my dogs hairs. My dog also pooped on one of the area rugs while I was away on vacation and my friend who was taking care of the dog didnt do a very good job of cleaning it so when I got back it was hard and unremovable! They cleaned it perfectly and the stain and smell are completely gone. Highly recommended rug cleaner.

removed beeswax drippings, very happy with that result
repaired 1" of seam that had come apart
HOWEVER,
kilim shrank 5-6"
smelled of soap
voiced concerns. said they would rerinse and block
still smelled of soap and kilim no longer despite blocking
so now this kilim, purchased at One of a Kind Craft Show many years ago, is just not the same. very disappointed with results

Terrible cleaning job! They ruined a wool rug (8x10) that we had for a few years.
Instead of cleaning the rug, they actually made it look far worse. I truly believe it was improperly dried and the backing leached through to the front, which is a pale grey colour. Now carpet looks as though someone has spilt tea over entire carpet! When called to complain they agreed to redo, making it even worse the 2 nd time! Stay away from this place if you have expensive wool rugs!

I dropped my one year old rug off here for a routine cleaning. The rug was not finished when they said it would be and when we finally got it back, brought it home and unrolled it, we were horrified. There were new stains all over the rug, one side was so discoloured it was unrecognizable, and the rug was completely frayed in several spots on the edges. The rug is completely ruined. It looks far worse then it did before this 'cleaning'. Also, when we unrolled it then rolled it back up, a small mountain of dirt was on the floor underneath it. I had to vacuum it several times to stop the dirt from falling out. Unbelievable. And to top it of, the customer service is horrible. No apology, just denials and justifications, and we had to demand a refund. They should be replacing our rug. Do not trust these people with anything. Horrible experience, devastated over my rug.

Excellent service. Carpet restored to like new condition after years of use. Very professional and friendly staff. I am very happy with the end result and timely completion of service.