I was without power for 5 days during the ice storm over Christmas. On Christmas morning, I woke up to frozen pipes. After several phone calls to people who couldn't help me, I found Santos, who said he'd be right over. On Christmas morning! When he arrived, I asked him the price, thinking it would be high given the holiday. Instead, he said - it's Christmas, and cut his usual price! With the help of a generator, he managed to unfreeze my pipes and then offered to lend me a generator and several very powerful space heaters. I followed him in my car to his house and he loaded me up. Suddenly Christmas got a whole lot better - I had heat, light and my pipes didn't burst. When the hydro finally came back on, I drove back to his house to drop everything off. He refused to take any money from me for the things he had lent me. My daughters observed that while his name may be Santos, he was really Santa to us that day. Will never use anybody else!