Terrible Reno experience. Commitments not followed through on throughout the project. Would not give our house keys back to us when asked. Promise the world but unable to deliver and made many changes to the agreement but made it sound like it was all in our favour.
To start off - they came to the job site hours late. Unprepared! no dolly, no tarps. 3 days in and still hadn't completed demo to remove flooring of a very small area. No man power. NEVER met any of they're timeframes. Couldn't determine how long it would take to complete each task. Blamed lack of progress on our building but I talked to her and she had a totally different story.
Not to mention how dirty everything was left on a daily basis. They put our furniture on top of saw dust they created and didn't take any care in protecting our stuff. Numerous times I had to place the tarps back on the furniture that I went out to purchase.
None of workers had safety gear - no safety glasses, nothing to cut the flooring on - used they're leg. Totally unprofessional and super dangerous but no supervisor was on site.
We were told that the baseboards would come finished but this is not true they were filled with caulking - seams were awful, they left nails sticking out of them, they glued together short pieces, left tape and glue on the floor. We now have another issue where one of the thresholds came off.
We spent 15k on this Reno - the most expensive quote we received - very disappointed for costly Reno.
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