Thanks Diane for taking the time to provide feedback. In addressing the photos first, please note, we don't have the capability to add any photos at this point of our finished work. However, these photos that the reviewer posted were taken during the project and before deficiencies were addressed. Furthermore, we would like to provide some context for our other readers. Firstly, this is an insurance job where the homeowners were not occupying the condo during the renovation. Secondly, please keep in mind that, because we were working in a condo, cutting had to be done within the unit. However, this flooring is vinyl plank and doesn’t generate as much dust as regular laminate floors do. While recollections differ as to the site conditions, we addressed all housekeeping issues during the project, and the completed job was handed over swept, vacuumed and swiffered.
Thirdly, we would like to mention, free upgrades were provided while keeping the project within the fixed price that was agreed upon by the insurance company. These free upgrades were provided to improve the build quality. For example, we upgraded the baseboards to a more expensive one to eliminate the need for quarter round. This change was documented and absorbed by us so that the final product would look more upscale.
Important to mention is that during the final walk through, we took note of any issues brought to our attention by the reviewer and her sister (the condo owner) and took care of them within the next 3 business days. With regard to the threshold in question, we completed the adjustment within 3 business days of receiving response of availability, which is what we do with all warranty issues. We then did another walk through to make sure that the owner was happy with the final product, which she was. Finally, this work was completed safely, within the contracted time and on budget. When the project was fully completed, the reviewer's sister your was very pleased with the results of the project and we are confident she will continue to enjoy her renovated space.