Mgs Cleaning Solutions

Horrible service. Purchased a 30 pane cleaning on Groupon. Service was scheduled over two months out (that gives the company enough time to claim payment from Groupon) and they ask for taxes and a payment processing surcharge with extensive documentation. Team never showed up on the schedule date and did not provide a response until I followed up. When they showed up a week later they sneaked away after only completing 2 panes. When they were stopped they suggested that I contact the office to purchase additional service to get the best result. After a couple of attempts to get the service completed Mark indicated that he would not have his team complete the service and that I should follow up with Groupon for a refund. Groupon refused to refund my money. I am now out of pocket for the service and at the end of the season with no window panes washed. Horrible service.

I found this company via Groupon which I now realize was my first mistake. Went through an extensive documentation process (I think my new car purchases required fewer forms) to set up an appointment for Dryer Vent Cleaning. Date and time were confirmed via email. I got the laundry room ready, pulled out the dryer (its almost built in), took time off work (for this and other errands). Waited. Called - was promised that someone would show up. They didn't. Company then would not answer calls later in the day. I read elsewhere that they had cancelled many window cleaning appointments in May due to weather. In the past I have had other companies that needed to show up late or change appt dates. It's inconvenient but sometimes things happen. But they always called or sent an email or did something to reschedule. Despicable company. Takes your money ahead of time and then doesn't perform the work. Won't respond.

Company finally said that they 'attended my house' but no one answered. I told them I was home and I have security cameras. They then said they went to the wrong house!

If they can't find a large house with an address (and they also have a picture of the house!) then how can they find the lint in your dryer.

Trust me, not worth the hassle. Won't refund money. Had to go to credit card company to get the charge reversed.

bought service on groupon.
they are able to schedule only in 2 months ahead, in 1 month before the service they cancel your invoice and require you to re schedule for 2 months later, because apparantly they want you to pay an extra 12$ taxes right away at booking and if you forgot then your invoice is cancelled. and so wait 4 months for service.
The customer service was rude.
To my opinion they don't worth the money to buy the service from them. pick someone else.

While Mother Nature may have been raining on the original work date ib late April, the MGS crew arrived on May 19 and did a spectacular job on all my windows. Every last piece of window glass is now sparkling - and they were all hand washed. No one came to my door asking to have the outside faucet turned or power washed the windows from 10 feet away. The only problem I have is now I have to wash the inside ones to match! I will definitely be using them again. Thanks, MGS!

Bought groupon - arranged for extra cleaning but problem with etransfer so they cancelled booking. When complained that I had already paid over 50%; therefore, they should not have cancelled booking I was told they would not clean my windows and I should get money back from Groupon.

This is the worst customer service I have ever received.

Very satisfied with service. Gentle, professional, respectable. Using them for the last THREE years - newer had an issue or problem. Will definitely use again and again. 100% satisfied. Thanks for your service.

We purchased this service on Groupon. The online booking system was thorough and easy to use, and Mark and his team arrived on time. They cleaned our ducts quickly and effectively, and gave recommendations on how to improve our system. We did not encounter any of the problems described in some of the reviews here, and would gladly use them again.

Stay away from this crab. I made huge mistake hired before read the reviews.
All the reviews are correct. The same experience I had. The manager Mark so rode they missed service appointment couple of times, never reply email

I hired MGS Services to clean my eaves and outside windows. Mark and his crew arrived on time and did a good job. Because of the low price he was offering four additional neighbors used his services. They were overall satisfied with the cleaning as well. When I came on Homestars to post this review, I was surpised to read all the negative reviews. Our collective experience was a positive one.

WORST COMPANY EVER! DO NOT USE! They make you jump through MANY obstacles to get an appointment and do not complete the work when they come. When I called daily, they were never available or returned messages. When I called under another reason, they returned my phone call within 10 minutes. NO WORK WAS EVER COMPLETED. The professionalism and ethics of this company is UNBELIEVABLE.