Pilo Appliances

I recently bought a refrigerator from Pilo appliances.
Several people from Pilo explicitly told me that it was an out of the box item, probably displayed at a store, but never used or refurbished. They also told me that the appliance had a full one year warranty, and offered me a three year warranty as well which I declined.

Pilo Appliances loaded the fridge into my van, and when I took it home I realized that the hoses at the back were damaged. I soon realized that something was wrong, as the hoses began dripping water, thus showing signs of use. I addressed all these problems with Pilo, but the service manager never returned my call.

When the fridge developed several problems, I called the service number that I got from Pilo appliances, who turned out to an authorized Samsung service center. They could not fix the problem, and told me that the freezer was a refurbished unit. As subcontractors they had absolutely no power to replace the unit.

I called Samsung who confirmed that the freezer was refurbished (i.e. scratched out sticker). They also told me that they had nothing to do with refurnished appliances.

With this information, I called Pilo, where a receptionist telling me that since I had warranty with Samsung I should get a new fridge if they were unable to fix the problem. Samsung has NO warranty on refurbished products. The warranty is with Pilo, and honored by a authorized Samsung appliance service center . I tried numerous times to get to speak to the warranty manager, but my call was not returned.

Now I have a broken fridge that cannot be fixed.