Aquatech Basement Waterproofing

Waterproofing
Toronto ON M6M 1J4
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HomeStars  >  Waterproofing in Toronto  >  Aquatech Basement Waterproofing  >  Sump pump & Basement moisture
Private User
Private User
Private User reviews Burlington, ON
10/10

Sump pump & Basement moisture

I highly recommend contacting Aquatech if you have any questions regarding actual or possible water leaks in your basement. I was concerned when a white powder-like substance developed on the concrete floor around the sump pump cover & the base of the pumps drain pipe. The pump had been replaced 3 years earlier & I thought minor drilling to enlarge the hole may have led to tiny cracks in the concrete which now was possibly seeping moisture.
I checked online for reputable companies to call & Aquatech stood out on all fronts. They did not disappoint. When I called Aquatech in a rather anxious state about my concern, their intake person Valentyna was immediately responsive, respectful, & helpful. She connected with a supervisor in my area & arranged for him to come to the house the next day for a free consultation/inspection. Shawn arrived promptly & his attitude & manner could not have been more genuine or honest. He was very knowledgeable, professional, thorough & courteous. He carefully & meticulously inspected the pump area, the adjacent areas & the external wall, all while gathering relevant information from me
Shawn also ensured the pump was in working order. He not only provided tips regarding testing & inspecting the pump, he also took the time to educate me about in-house moisture, leaks, mold, mildew, & efflorescence. And he explained how to quickly, easily clean the affected areas & likely prevent reoccurrence. The thorough inspection was reassuring, as were his recommendations & offer to call him if there were further concerns or changes. I can say, without any hesitation, that I will call Aquatech immediately should there be such a problem.

Approximate cost of services:
$50.00
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Company Response

Dear Valued Customer,

Thank you for such an awesome, detailed review. We're so happy your overall experience went so smoothly. We take pride in walking our clients carefully through the whole process and always keeping them in the loop. Valentyna, Shawn, and the entire team truly appreciate your kind words. You finding the time in your day to share your positive review helps us continue providing great service to amazing customers like you. We hope you know we’re here if you need anything. You can always count on us for any future projects!

Sincerely,
AquaTech Waterproofing Team