Watermart

Water Filtration & Purification
301-276 Carlaw Avenue Toronto ON M4M 3L1
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Reviews by rating (past 12 months)
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Reviews for Watermart

Average customer rating:
9.9 10 (558 reviews)

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Brian/
Brian/
22 reviews Toronto, ON
10/10

Whole Home Chlorine Filter and Under the Sink Filter system

This week we switched to a new drinking water system and added a whole house chlorine filter . The installation was done by Zia and we couldn't be happier. We have had a reverse osmosis system for many years and by far Watermart's service from the ordering process to the installation is superior. Donna was very helpful explaining the options and Zia was incredibly skilled and kind over several hours of installation.
The prices are also fair. Highly recommend.

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Rachel in Toronto
Rachel in Toronto
0 reviews Toronto, ON
10/10

Water Filtration System

I just had a new water filtration system installed by WaterMart and am delighted with the result. Although a scheduling error was made initially, Donna was apologetic and even offered a small discount as a courtesy. Our technician, Zia, was polite, efficient, and highly professional. We have a custom kitchen, which made the installation a bit trickier than usual, but he did a great job despite the challenges. He was also kind enough to chat with my four-year-old, who was very curious about what he was doing under the sink! Highly recommend WaterMart and Zia in particular.

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Company Response

Hi Rachel. It's great news to all of us here that you are happy with the water from your new system. I'm happy to hear that Donna was able to make things right by offering a discount. (We really do want everyone to feel that their time is respected). I'm also happy to hear that Zia was able to navigate your new kitchen as well as entertain your four-year-old. Both Donna and Zia pass back their thanks for your kind words. Please let us know anytime if you have questions. Sincerely, Dave, Donna, Zia and the rest of the Watermart Team.

Victor in Markham
Victor in Markham
0 reviews Richmond Hill, ON
10/10

Great work, efficient, honest and knowledgable

Kenny was very knowledgeable in the system and answered all questions I had. (I tend to ask alot of questions).

Donna was great in ensuring setup and coordination. Kenny finished the job in around 3.5 hours including showing a demonstration of the water quality before and after.

Overall very happy with the install and professionalism.

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Company Response

Hi Victor. Thank you so much for your kind words. It is a company policy that we will only ever recommend systems that have a proven track record - and that we will only recommend what is right for the customer. It is also our policy to never try to "close the deal" or "up-sell". (Short term money is never a formula for long-term success). Donna and Kenny are both real pros who embody these policies and I feel thankful to have them on the team. Again, thank you for your kind words and your business. Don't hesitate to get in touch anytime if you have questions about your system or water issues generally. Sincerely, Dave, Kenny, Donna and the rest of the Watermart Team.

M Bourque
M Bourque
0 reviews Oakville, ON
10/10

Installing Water Purification and Soft Water Systems

George, technician came by himself. He was very nice and doing a great job. I picked the contemporary filtered faucet but the color didn't match. He was able to change another faucet to match closest to the Kitchen faucet I just newly installed. George also explained well the system information and told us what we should aware. We are happy with the system installed so nicely. I tried onto the software last night when I was taking a hot bath. I feel the difference and my skin is not as dry as before even after apply the body moisturizer. My husband feels his hair is softer. That will be worth every penny. As when you gets older, your natural skin oil will generate less from our body. Soft water is the best to go that help to minimize skin itching.

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Company Response

Hello! Thank you for your kind words - and for your business, of course. George is a great guy to work with and is a true pro who brings over a decade of experience with him. I'm so happy to hear that you are pleased with his work. I am also happy to hear that we managed to find a good match for your kitchen faucet. And it is true that soft water can make such a difference - not only to skin and hair but also to your hot water bills and to your laundry. Thank you once again. Let us know anytime if you have questions. All the best! Dave, George and the rest of the Watermart Team.

Meghan in Pickering
Meghan in Pickering
1 review Toronto, ON
10/10

Couldn't be happier!

We had an excellent experience with this business. We had a Reverse Osmosis system installed under our kitchen sink, and a shower filter added in our main bath. The difference with both is amazing. Worth every penny, since Pickering water has such a strong chlorine smell/taste. Now our drinking/cooking water tastes wonderful, and showers don't smell like a public pool! Out technician, Ken, was on time, very polite and communicative (no sales pressure at all!), worked fast, and cleaned up after. Couldn't be happier. Would recommend Watermart anytime.

1 of 1 people found this review helpful.
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Company Response

Hi Meghan. Thank you so much. This is certainly high praise which we all really appreciate. I'm so happy to hear that you find there is really "before and after" difference. And I agree about the shower water. Once you get rid of the chlorine, showering at the gym or anywhere they don't have a filter feels suffocating. Ken is our head technician and brings almost 15 years of experience with him. And all techs are strictly instructed to never try to sell anything to customers. This kind of thing can really put off customers and damage a long-term relationship. Once again, thank you so much for your review - and for your business. Let us know anytime if you have questions. Sincerely, Dave, Ken & the rest of the Watermart Team.

Emm in Mississauga
Emm in Mississauga
1 review Mississauga, ON
10/10

Excellent service and water quality!

While it does seem like it's an expensive annual cost to change the filters, the water quality is just so superior to tap water. Since buying a home 5 years ago with a Watermart reverse osmosis water filtration system, I can no longer drink the tap water. All I taste is chlorine. The purity of this water is amazing. Watermart has also greatly improved their service quality in the last little while. It was already decent, but now is superb!

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Company Response

Hi Emm. Thank you so much for posting this review and for your business. The cost, of course, depends on the options one chooses. And we do have systems to fit all budgets. Ultimately (in my opinion - and, it seems, in yours) what is important is having high quality drinking water. The air we breath, the food we eat and the water we drink can make real differences in overall health. At the end of the day, regardless of the system one chooses, it ends up less expensive than a cup of Tim's coffee every day. Thank you as well for the comments about our service. We really do work hard every day to ensure that our clients feel their time, their homes and their health is respected. Please get in touch with myself or any of our team anytime if you have follow up questions. We're always happy to help. Sincerely, Dave and the Watermart Team.

Christina in Toronto
Christina in Toronto
4 reviews Toronto, ON
10/10

Under sink water filter

Review from Christina
We had a multi stage under the sink water filtration system installed with Watermart last year and are really pleased with our wonderful system. Now, a year later, as promised, Watermart contacted us to arrange for the yearly servicing of our unit that involves thoroughly cleaning the unit and placing new filters. We were very pleased to see Zia, our technician from last year return for the job. Zia is a very skilled technician and so pleasant and both times he has been here we have felt very comfortable and at ease with his presence. He also installed two new shower filters and was happy to answer any questions that I asked. Thank you Zia! We are happy Watermart customers!

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Company Response

Hello Christina! It is reviews like this that get people calling a small business like ours. I'd like you to know that the whole team is sincerely thankful that you took the time. I'm so happy to hear that we performed up to your expectations again this year. Zia is a true pro and also a pleasure to work with. I have passed on your kudos and he passes back his thanks. Please don't hesitate to get in touch anytime if you have questions. All the best! Dave, Zia and the rest of the Watermart Team.

slava in Toronto
slava in Toronto
1 review Toronto, ON
10/10

Water Fiter

Great company with the knowledgeable sales stuff and extremely professional installers

Ordered and bought recommended by Donna under the kitchen sink Water filtration system, which was promptly and professionally installed in the indicated and agreed upon time window within a week from the time of my initial inquiry.

Very happy with the final outcome and would recommend to anyone, both the company and the actual system

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Company Response

Hi Slava. The words "Knowledgeable sales staff and extremely professional installers" really sums up what we aim to achieve every day. Thank you for for these kind words. I'm very happy to hear that you feel Donna gave you good guidance and that Samir was prompt and professional. Thank you for your business and your recommendations. Sincerely, Dave, Donna, Samir and the rest of the Watermart Team.

Robert Gergi in Toronto
Robert Gergi in Toronto
4 reviews Markham, ON
10/10

Watermart order and installation

I recently installed an RO water filter system, the service was excellent, from Donna who discussed my options to Ken the installer who answered every question I had, no matter how basic or insignificant of a question it was.
Thank you very much, and highly recommended Ken for any future installation

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Company Response

Hi Robert. A sincere thank you from myself and the team for your kind words and for your business. And I'm so happy to hear that you found Ken and Donna both knowledgeable and happy to answer all of your questions. I have passed on your kind words to them and they pass back their thanks. Please get in touch anytime if you have follow up questions. All the best! Dave, Donna, Ken and the rest of the Watermart Team.

MattT from Whitby
MattT from Whitby
2 reviews Ajax, ON
10/10

Water Softener Installation - Excellent Service

Great service and communication pre and post installation of water softener. Donna-Maria from sales was knowledgeable about product and provided information in a timely manner. Service Tech Ken Shim was efficient, respectful and provided a walkthrough of system post-installation. Great communication through the process of installation; e.g. placement of unit, when water will be shut off and duration of water outage. Water softener unit appears to be working well and as intended; was installed only over a week now. I would highly recommend Watermart and specifically Ken to friends and family who are interested in a water filtration or softener unit.

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Company Response

Hi Matt. Thanks so much for your business and for taking the time out of your day to send us such a great review. Donna and Ken are true pros and they are a pleasure to work with as well. I'm so happy you found that Donna really knew her stuff and was quick to get you info. And that Ken was a good guy to work with and asked all the right questions. Thank you for your recommendations - they really mean the world to a small business like ours. Please get in touch anytime if you have questions. Sincerely, Dave, Donna, Ken and the rest of the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991.

Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, Brampton, Bolton, Alliston, Innisfil, Barrie, Uxbridge, Hamilton, Milton, Kitchener-Waterloo, Guelph, Ancaster

WE ARE THE MOST TRUSTED WATER TREATMENT COMPANY IN ONTARIO

Here’s how we do it:

- Honesty: We won’t sell you stuff you don’t need. No upselling.
- Adaptability: We keep up with evolving technologies and best business practices.
- Expertise: We have the knowledge, experience and skills required to do a thorough job every time.
- Courtesy: We respect and treat each customer as if they are family.

CATEGORIES
Water Filtration & Purification
PRODUCTS
Water softeners, Reverse osmosis systems, Water filtration systems, Whole home filtration systems, Shower filters, Cottage water filter systems, Restaurant water and coffee systems, Office water coolers sales and rental. Repair and service to all makes and models of water softeners, drinking water systems and whole home water filters.
SERVICES
Regular maintenance and repairs to all makes and models of water filtration systems, water softeners and ultraviolet systems.
BRANDS
Culligan, Kinetico, Multi-Pure, Watts, R-Can, Sterilight, Viqua, Trojan, Sprite, GE, Fleck, Clack, Omnipure, Pentek, KX Technologies, Ecowater
SPECIALITIES
We know our stuff! Expertise in home water filters, office coolers, restaurant water filters, cottage water filters, espresso filtration and commercial water treatment systems
WEBSITE
http://www.watermart.com
YEAR ESTABLISHED
1991
RETURN POLICY
Satisfaction guaranteed or your money back.
PAYMENT METHOD
Visa, MasterCard, Debit, Cheques, Cash
LICENSES
Certified Water Treatment Specialists, Certified Water System Installers and Technicians.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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