Called them to inquire about a quote for ac and furnace. Spoke to Bobby, he explained things over the phone and asked to setup a time we agreed upon, for personal reasons I had to call back and cancel the consultation appointment. However, things changed and I called back to setup an earlier appointment. Bobby promised to show up at a certain time, however, 15 minutes after the appointment time I received a call from him stating that he cannot come today and would like to reschedule no respect for anyone's time. I will never recommend this company to anyone.
- Company Response
Hi, I confirm what had happened however I used utmost respect when calling and speaking to you. There was an incident beyond my control which forced me to call to reschedule our appointment, why a few minutes late? Because I had hoped to make it to your home to the very last minute and beyond. Everyone knows that accidents happen that force us to reschedule our meetings. If anyone acted disrespectful I think it was the person who called three times to set up and then cancel the appointment but when called back with appologies to be asked for another appointment hang up the phone without a simple "good bye". Anyways I am sorry to know that this brief encounter has caused you such a negative feeling to make you give me a zero 0 rating. I am sure if you had given me a chance to explain the situation I could have convinced you otherwise.