Our contractor, Mark Nazar put in touch with Raywal Cabinets. Throughout the entire renovation process, we were fortunate to deal with one individual - Jennie Bayda. She was fantastic to deal with and helped us from start to finish. At the beginning, she patiently explained all options available to us and helped us select every detail of our new kitchen, including the countertop, drawers and crown molding. While at our home to take measurements, she also helped us, select the paint colour for the walls. During the entire renovation, she responded to phone calls and e-mails within 24 hours. As a result, problems were quickly resolved. When delivery of our butcher block was delayed, she maintained constant contact between us and the company to help expedite delivery of the final product. When a few post-installation problems arose, she managed to arrange for a technician to arrive at our home a week earlier than originally scheduled. We never encountered any problems with her at all.
Unfortunately, there were a few minor issues with other aspects of Raywal. Installation was delayed one day, as our installer was sick. As a result, it pushed the entire project back one day. This obviously was unavoidable. The person who finally did the installation was professional and did a great job. However, when he left at the end of the first day, (it about a day and a half to install the kitchen) he did not bother to clean up. His rational was that he was returning the next day. When the service person arrived to install our butcher block, he would have installed it upside down if I had not been present. Once that was rectified, I noticed that he was installing it with the front facing the side. Again, it was something that only I noticed.
In the end though, all problems and issues were resolved and I would recommend Raywal Cabinets to anyone looking to renovate their kitchen.
- Company Response
We are happy to hear of your Raywal Cabinets experience. It was wonderful working with you and your kitchen looks great!