Absolutely horrendous aftermarket service! My wife and I just purchased a home that was built 3 years ago and has Raywal cabinets. We discovered one of the vanity doors in the second washroom has water / separation damage. I removed the door and went to my local Raywal retailer in Ajax, Ontario to order a new door, since this isn't available anywhere else. To my complete shock, I was told that we are not doing any small orders and only taking "large" kitchen projects!!! I was told maybe in the new year, we can take your order. I understand that everyone is busy in this "pandemic" era, however to be told that they are not even willing to place my order or deal with me as a customer, is completely unacceptable. I called the corporate office and was told exactly the same situation and that corporate leadership made the decision to not accept small orders and only take on large projects. Corporate management these days need to realize, that once things get back to somewhat of normalcy, the customers will remember the service received during theses times. I have a master ensuite, laundry room and basement renovations planned within the next 12 months, I can assure you, I will not be using Raywal Cabinets!
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