We received several quotes before we choose Level Q. We ended up choosing them because the quote was reasonable, and Ehab was very responsive and professional. He answered all of our questions and was flexible with design changes throughout the process. A few companies we contacted stopped returning calls/emails when we asked questions about the quote and wanted to make changes. The deposit was also reasonable. Some of the other companies wanted 50% right off the top even if the start date was 6 or more months out.
We did have to book many months in advance (6 to 8 months before the job started) because they are busy. The process of choosing our finishings and appliances was smooth, and Ehab was very helpful during the process. The lag time did allow us to purchase and receive all of our appliances prior to the job start date. This was helpful when it was time to do the job because we weren't waiting for anything. The cabinet company they work with did a great job on the final product (we love the custom cabinets!), but they weren't flexible with covid protocols leading to an extremely unpleasant experience with the woman at the office.
Otherwise we are very happy with our kitchen! It turned out beautifully and it's extremely functional. Exactly what we needed (we have way more storage now given that our kitchen is relatively small, and the custom storage solutions they installed for us are amazing!). Once the job started the work was done promptly and professionally. We made a variety of requests along the way, and Ehab's team was quick to accommodate. Everything we requested was done in a timely manner. The team members were all very friendly, professional and easy to work with when they were at the house. The job stayed on budget and there were no "surprises" so that was helpful. Extra costs were generally based on our specific requests, and I appreciated how transparent their invoicing system is (you see all the line items and their costs).
We would definitely recommend Level Q (Ehab and his team) if you're looking to do some home renovations!
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- Company Response
Glad to hear you had a great experience. This is the reason we do what we do! Thank you so much for the positive feed back. We look forward to working with you in the future.