Arbutus Sundecks

Decks
Richmond BC V6X 1V4
Write a Review
Write a Review

Recommended Professionals

95%(214 reviews)
97%(25 reviews)
99%(13 reviews)
95%(214 reviews)
97%(25 reviews)
99%(13 reviews)
HomeStars
Decks
Arbutus Sundecks
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Arbutus Sundecks

Average customer rating:
9.8 10 (53 reviews)

Sort by

Private User
Private User
Private User reviews North Vancouver, BC
10/10

Patio rebuild

In 2018 we had to replace the siding on our house and the old patio needed to be replaced, though it wasn't in our budget at the time. Fast forward to 2020- we contacted Arbutus Sundecks, as they had done a fantastic landscaping our front yard after our house reno. During our consultation, I found that the professionalism, knowledge and level of detail they brought to the table was reassuring. We weren't disappointed!
The deck looks spectacular and is solid as a rock. The mix of black aluminum railings, fir paneling, composited decking, and a high canopy gives us an extension of our living space and adds the visual appeal that was previously lacking. The Arbutus team is courteous, on schedule and full of good suggestions. I have zero hesitation in recommending their services. OM

Approximate cost of services:
$24,000.00
Was this review helpful?
Company Response

Thanks so much for the great feedback

Brian in Vancouver
Brian in Vancouver
1 review Vancouver, BC
10/10

Balcony Renewal Project

Arbutus did an excellent job of installing the decking and custom railing for our balcony renewal. From the first visit to the last they were always on-time and on-schedule. Another great feature: the workers were tidy and they cleaned-up when they were finished for the day. I highly recommend this company.

Approximate cost of services:
$4,500.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Brian
Thanks for the great feedback it was great to be part of your balcony project

Peter in Toronto
Peter in Toronto
1 review Vancouver, BC
10/10

Deck repairs

We recently replaced the vinyl skin on our sundeck. After researching various contractors, we asked Arbutus for a quote. Mark proved to be reassuringly knowledgeable, helpful, and friendly, and we had no hesitation in selecting Arbutus for the project. He kept us informed of scheduling timelines and work commenced on the agreed date.The job was done by John, who was notably efficient, respectful, and tidy. He did excellent work, gladly attended to other minor issues that had escaped our attention, and completed the project on time. This has been a hassle-free experience and we are very pleased with the end-result. I highly recommend Mark and his team.

Approximate cost of services:
$5,500.00
Was this review helpful?
Company Response

Thanks Peter,
It was a real joy to be part of your deck restoration

Dex in Vancouver
Dex in Vancouver
0 reviews Vancouver, BC
10/10

Sundeck Repair & Rebuid

I was dreading dealing with a contractor to repair and rebuild our back deck, especially during COVID-19. However the deck was in need of serious repairs so I did my due diligence. I googled sundeck contractors, checked the BBB, read reviews from satisfied and dissatisfied homeowners, checked WorkSafe BC for clearance letters to ensure that contractors were in good standing and narrowed down the field to three companies from which to request quotes.

When Mark from Arbutus Sundecks came out, he spent far more time than the other contractors ensuring that he understood both our needs and concerns. It quickly became apparent to us that he was knowledgeable about deck construction and passionate about workmanship. We had several meetings where he came out with various materials and provided options that we had not previously considered. Because of his suggestions we ended up with a much nicer deck than we had originally anticipated.

Once we agreed on the project, Mark provided a construction schedule and kept to it. He and Magnus started the job when promised and completed it in the time agreed. Their attention to workmanship and detail was incredible. Several times they made subtle changes at an additional cost of time and/or material to them (but not passed on to us), because it looked better or was more functional. How many companies would do that?

During construction the site was kept clean; there was no smoking; no loud music was played and debris was removed each evening. Having Mark and Magnus around for the week and a half that it took to do the construction was a real pleasure. They are both excellent carpenters and true gentlemen. I would recommend their services without reservation.

Approximate cost of services:
$17,500.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for the great feedback Dex. We both really enjoyed spending time with the both of you. Whenever we get lucky enough to share a space of time with someone that is as passionate with details as we are it is truly a special event. Rebuilding your deck was as much fun for us as it was for you. Have a great summer and I am sure we will be talking soon.

DonnyH in Toronto
DonnyH in Toronto
2 reviews Burnaby, BC
10/10

Great warranty repair services

Arbutus has replaced our vinyl deck a few year ago. This spring we noticed some water was leaking into our garage from a corner of the deck. I called Arbutus in April for help and Magnus came over the next day to fix it. I waited for a few more rain storms before posting this comment. Thanks Magnus, great job; no more leak.

Approximate cost of services:
$2.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for the great feedback. Glad we could be of service.

Terry in Maple Ridge
Terry in Maple Ridge
1 review Maple Ridge, BC
10/10

Pergola

We are very happy with the workmanship on our pergola. It is very sleek looking, non intrusive to the appearance of our home. It does not make the area dark, but in fact adds to the joy of sitting outside
Blaine was very cooperative and easy to communicate our wishes to, the job was done with a smile and sense of humour. Dealing with Magnus was very satisfying. Would definitely recommend Arbutus Sundecks

Approximate cost of services:
$4,700.00
Was this review helpful?
Company Response

Hi Terry,
I am very glad we could work with you on this deck project. Have a great summer and enjoy the new space that was created

Private User
Private User
Private User reviews Vancouver, BC
10/10

Would not hesitate to recommend Arbutus Sundecks!

We wanted to replace our old wooden deck with a new, low/no maintenance option. After consulting several companies and independent contractors we found Mark at Arbutus Sundecks. He immediately impressed with the promptness of his response, clear knowledge of the options and dedication to doing quality work on time and on budget.
We had our project done during the Covid-19 health restrictions and Mark went above and beyond in ensuring the safety of everyone involved. Our project took one week to complete and the worksite was left tidy and contain each day. The clean-up at the end of the project was great and the finished result is better than we had hoped.
Thanks Mark for doing such a great job!

Approximate cost of services:
$15,000.00
Was this review helpful?
Company Response

Thanks you I really enjoyed working on your deck project. It was very rewarding to see the end results, also it was a nice distraction from the crazy times we were experiencing.
Have a great summer on a beautiful new deck.

Steve in Vancouver
Steve in Vancouver
1 review Vancouver, BC
10/10

Exceptional Above and Beyond Service

My home is custom built. I had a Trex deck installed in my backyard.
I recently found one panel popping out. Unfortunately, I was no longer
under warranty and I'm not a handy man so I went looking for
decking company to do this minor repair. Time and time again, I was
told my job was too minor and was brushed off.
Thankfully, I got a hold of Mark. He said the job was too minor but instead he asked me where I live and what colour my Trex is. He told me he will be in my area soon and he can swing by to do this minor repair for free! I offered to pay but Mark told me it wasn't any trouble since it's such a small job and he will be in the area any ways. Truth to his word, a week later Mark contacted me and did the repair. I came home to find the panel fixed and Mark also took the time to do other minor repairs on my deck as well. I am so grateful for his service and professionalism.
It is hard to find a company willing to go the extra mile!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Steve,
Thanks for the positive feedback. I was more than happy to help you out

Private User
Private User
Private User reviews Vancouver, BC
10/10

Blow Away

Mark was amazing and took the time to really understand our situation. He made very good recommendations even going so far as to recomend other companies who could deal with our situation. In this day and age to find company that make recommendations with what is best for the client in mind blew me away! I absolutely 100% recommend Arbutus Sun Decks!

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

I appreciate the great feedback, let me know if you require further assistance with your deck project

Mary from West Vancouver
Mary from West Vancouver
6 reviews West Vancouver, BC
10/10

Deck Repair

Our vinyl covered deck had an issue with one of the drains, and the extend of the water damage was unknown. I found Arbutus Vinyl through Home Star, and took a nervous leap of faith that they could find and solve the issue without ripping the entire deck apart. I was not disappointed. Mark was honest and clear about options, giving me a fair quote for a day's work. They were efficient and did a very neat, professional job. I would not hesitate to recommend Arbutus.

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Hi Mary,
Thanks for trusting us with your deck repair project. I am glad we were able to fix the issue at a good price point.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arbutus Sundecks

We build custom decks using Vinyl Decking, Cedar Decking or exotic Hardwood Decking. Whether you need a full deck replacement or just a sundeck repair give Arbutus Sundecks a call. Railings and Decks.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Decks pros in Richmond?