Toronto Pro Moving And Storage Inc

Moving & Storage
Unit 202-4548 Dufferin Street Toronto ON M3H 5R9
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Private User
Private User
Private User reviews Toronto, ON
0/10

Moving

I recently used them to move from one house to the next. I chose them due to the extremely positive reviews, but I am unsure why that is the case. They were extremely slow (only one person knew what they were doing), and did not take care of our floors or walls. Our entire move ended up taking 9.5 hrs + 1 hr of travel, when this company and other companies estimated only 6 - 8 hours previously. We moved EVERYTHING to our basement, so there was no gravity against them - they never had to carry anything heavy upstairs. They also dissembled our furniture incorrectly and lost a few screws along the way. I spoke to Marian to give him the feedback, and he said he would call me back. Of course he never did. I know you may be tempted to use this company due to the reviews and possibly the price, but please take my advice and think twice.

Approximate cost of services:
$1,600.00
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Company Response

Hi Private User!
We are very sorry that your experience with our company was not as you expected.Unfortunately every move is different and we can not be right on the dot with our estimates unless we visit your home prior to the moving date and you did't request an in home estimate .The estimate over the phone was approximate based on what you told us and i'm pretty sure that the other companies estimated the same but, moving EVERYTHING to the basement is not all the time easier for the movers or faster.The access to the basement was not great and the crew ended up spending a little bit more time in dismantling, taking the legs off from the sofa, tables, etc. Our crew spent time to carefully wrap your furniture and after dismantling attached all the hardware on the dismantled furniture.Our crew was on time, work diligently and finished the job at the reasonable hour.They didn't took a lunch break ,just stoped a the gas station on the way to the new place 5 minutes to get a quick snack.
You had a full 26ft truck packed with boxes and furniture.All of the guys on the job where good movers and did there best to satisfy the customer ,they are trained and know what they are doing even if you think otherwise.As per your feedback ,if only one mover worked probably even today he'll be there moving your stuff.
As per crew leader(the little asian guy as you called him) the floor was not scratched or any off the walls damaged.He even mentioned to you at the beginning of the day that is going to take a little bit longer due to amount off stuff.
We wish you and your family all the best and hopefully your next movers will be better!
Regards,
Toronto Pro Moving Team