Canaroma Bath & Tile

Bathroom & Kitchen - Fixtures & Accessories
25 Torbarrie Rd North York ON M3L 1G5
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Tai
Tai
13 reviews Ballantrae, ON
6/10

Purchased Shower Systems and Tub

I purchased two shower systems,and also a tub from Canaroma. Their sales Robyn was very helpful during the selection process but got the models wrong on the work order. Luckily I caught it and she issued a new, correct work order.

I had no problem with the quality of the fixtures I bought. Cabano is a great high end brand. I just had problem with their deliveries.

The tub I bought should have been 31.75 " wide, but a 30" wide tub was delivered (I later found out they delivered the tub based on Robyn's first incorrect work order). The delivery guy quickly dropped off the box without giving me a chance to check it. It had no indication on the box. When the plumber proceeded to install, it was too late, so I just had him install the 30" wide tub or else I would have to pay for extra plumbing fee for him to come on another day.

The Cabano Shower System I bought was supposed to have a rain shower from the ceiling. It came with an arm for the wall, and not for the ceiling (but on the box it showed the rain shower from the ceiling, and as a layman, I couldn't tell that the ceiling arm was missing). I was not at the house when the plumber came, so they roughed in what they found in the box...shower arm from wall. I had to pay them extra to come back on another day to re do the rough in from the ceiling. When I called to inform Robyn, they acknowledged their mistake and only offered to exchange the part, and that I had to go pick it up, and they would not be delivering.

While I am very satisfied with Shannon in customer service, I am very disappointed with the quality control in deliveries. If you do order from them, do not let the truck leave without your contractor checking all the parts.

Approximate cost of services:
$3,800.00
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