Unfortunately our experience was very negative. Their customer service is so unprofessional in dealing with issues. My sales representative had made mistakes twice and would not accept responsibility for it. These mistakes had cost us significant over charges from our contractor and plumber, in order for them to return three times to rectify this incorrect order issue Canaroma's sales rep just kept making. Being in the construction industry for 40 years as a manufacturer myself in the Vaughan area, I strongly suggest better customer service and a more knowledgeable team. Furthermore, it was unfortunate that I called twice and a manager never seemed to be in the facility when an issue had to be addressed. I know there are ample bath and tile stores in Vaughan and Toronto to choose from and unfortunately this is not one that I can recommend. Very disappointing!!
- Approximate cost of services:
- $6,000.00
- Company Response
Dear valued client,
First and foremost, the CANAROMA Team would like to extend our apologies for any inconvenience you may have experienced. Please understand CANAROMA’s most important priority is to serve our clients to the highest quality standards as deserved.
It does seem like in this particular instance there were some errors that were not only caused by our sales representative but also from our supplier, yet Simonetta did take responsibility to resolve all the issues.
Simonetta is one of our most accommodating sales professionals and is very well respected within our industry and in her craft.
It’s unfair to suggest or claim that CANAROMA did not take responsibility and was not assisting with your specific concerns.
We in fact contacted your contractor and with the assistance of our local supplier were successful in determining the issues with resolution.
Unfortunately you were unable to speak with a manager at the time, but with a little patience he would have returned your call. We would then have had an opportunity to explain with an open dialogue on how much attention and how devoted the CANAROMA team was in resolving the problem rather than posting your displeasure with CANAROMA on social media.
Granted there are some unforeseen issues that may arise with some complex installations. We are always focused and willing to assist our cherished clients to the best of our ability.
There were many steps and precautions taken to resolve the issues as timely as possible. We worked with our suppliers diligently and managed to secure the necessary parts for the install.
We too have been in business for 40 years and our highly experienced Sales Team is extremely well versed with a wide array of product lines and are always committed to taking the necessary steps to rectify any issues and address the concerns respectively and professionally.
Respectfully,
Client Services
Canaroma Bath & Tile