This was the second year I have used their service. The work they do on the actual cedars is very good, clean up was decent and their quoted price reasonable. The staff are friendly.
On their most recent work in Sept 2022 they "accidentally" cut down a steel wire that I had placed through the cedars. This 200lbs wire was used to string up patio lights. They had no issue trimming around the wire last year. When they came back this year they indicated that they can "work around it" just like they did in 2021.
The cost to replace the steel wire is minimal, however the labour involved in re-stringing the steel cable and re-attaching the patio lights is in the range of 2-3 hours.
Did I mention there was apology from anyone at Monkey Tree?