Reliance Home Comfort

Formerly Canada Furnace
Heating & Air Conditioning
11570 Kingston St #8 Maple Ridge BC V2X 9J8
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87%

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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Reliance Home Comfort

Average customer rating:
9.1 10 (102 reviews)

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Private User
Private User
Private User reviews Moonbeam, ON
0/10

Horrible Service

Purchased Furnace and plumbing maintenance package, total waist of money!!! They NEVER show up for appointments, and never call back, very arrogant and unprofessional staff!!!

Approximate cost of services:
$50.00
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Private User
Private User
Private User reviews Brampton, ON
0/10

Worst Service - Basement is drained with water and wood work completely ruined - No compensation

On 28th Reliance team changed water heater in my home while doing he did not closed the tab and drained my basement, till date i'm chasing Reliance and no response yet from the corresponding team. Totally frustrated with their action. No communication about their mistake and no compensation yet.

Approximate cost of services:
$1,800.00
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Shawn in Toronto
Shawn in Toronto
0 reviews Chilliwack, BC
0/10

Flooded basement, "can help in a month"

Came down to a basement with water all over the floor. Coming from the furnace and the installed part of the AC unit.. When called they said they "can be there in a month." "keep unit off until then" (still waiting)
Their customer service number is horrible and was given no solutions until they arrive, nor did they seem to care.
Was a happy customer, not anymore. Will be removing unit when they arrive.

Approximate cost of services:
$4,000.00
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Company Response

I am sorry to hear about your disappointment. If there is anything I can assist you with please email me with your account information to gwillson@reliancecomfort.com - Gemma

Shannon in Toronto
Shannon in Toronto
2 reviews Maple Ridge, BC
0/10

The worst company to deal with

They charge you to pick up the tank, they tell you there showing up and they don't come to get there damn tank. There service stinks and there late and most of time don't show up to get there stuff. I would never go with them again.

Approximate cost of services:
$100.00
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Company Response

Thank you for your feedback Shannon. If there is anything I can assist you with please email me with your account details to gwillson@reliancecomfort.com - Gemma

Private User
Private User
Private User reviews Maple Ridge, BC
10/10

Water Leaking and AC Unit Not Working

I had water leaking around my furnace when the AC unit was running. The repairman arrived on time and quickly determined the AC unit had been incorrectly hooked up by the installer. Not only did the repairman resolve the water leaking around the furnace, but the AC unit is far more efficient now. Thanks so much!

Approximate cost of services:
$147.00
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Company Response

Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

Rupa in Toronto
Rupa in Toronto
1 review Pitt Meadows, BC
10/10

Water filters

Awesome service John did a superb job.He was very polite punctual and answered all our questions.

Approximate cost of services:
$300.00
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Company Response

Hello Rupa, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

donnie100
donnie100
0 reviews Maple Ridge, BC
10/10

excellent service

Punctual, polite and Anthony and Vincent worked hard. Made sure to communicate anything we needed to know along the way. At the end, walked us through the use and maintenance of the air conditioning system. Very happy with the service we received today and would definitely recommend.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

Private User
Private User
Private User reviews Richmond, BC
10/10

Furnace repair

Jody promptly and professionally fixed my furnace. It was done on the same day the furnace broke and he had to drive all the way to Langley to get the part. He did a great job.

Approximate cost of services:
$10.00
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Company Response

Thank you for choosing Reliance! We really appreciate you taking the time to share your experience with us.- Gemma

Private User
Private User
Private User reviews Surrey, BC
10/10

Furnace

Ali is so good and highly efficient! He fixed everything right after I got the parts. I trust Reliance very much. I’m so glad I chose this company, so blessed! Thank you, Ali! Thank you, Reliance!

Approximate cost of services:
$2,000.00
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Company Response

Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

Tom in
Tom in
1 review Toronto, ON
0/10

Hot waterless Hot Water Tank

New hot water tank installed by reliance. Since day 1 we have had no hot water. They now want 240 to fix an issue that happened as it was installed. Shame reliance. Shame

Approximate cost of services:
$2,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance Home Comfort (formerly Canada Furnace), the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Canada Furnace is one of the biggest and most well established heating and air conditioning companies in greater Vancouver and the entire lower mainland. We provide full service and installation on all of your heating, cooling, plumbing, water heater and air purification systems. Established in 1981 we pride ourselves for a high level of customer service to match our extremely helpful and well trained technicians.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
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SERVICES
Heating, Air Conditioning, HVAC, Air Filtration, Water Heaters, Hot water on demand, Pool Heaters, Ductless mini split.
BRANDS
Lennox, American Standard, Navien, Olsen, Rinnai, Lochinvar, Super Hot, Laars, Samsung, Goodman.
STYLES
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SPECIALITIES
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WEBSITE
https://reliancehomecomfort.com/vancouver/
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Gas Licenses , Quality First, Sheet Metal Red Seal, Teca
MEMBERSHIPS
Better Business Bureau, Fortis Trade Ally Network, Burnaby Board of Trade, Maple Ridge Chambers of C
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies on Equipment
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