Reliance Home Comfort

Formerly Canada Furnace
Heating & Air Conditioning
Maple Ridge BC V2X 9J8
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86%

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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (118 reviews)

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Maintenance
Maintenance
1 review North Vancouver, BC
10/10

Annual maintenance of Furnace, AC and Tankless water heater

Dharmen phoned ahead of the appointment, he arrived on time and did an excellent job. He was efficient, polite and very helpful, providing explanations to all my questions. He left a detailed record of the work done. I have no hesitation in recommending Reliance.

Approximate cost of services:
$0.00
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Company Response

Thank you for the great review and for choosing Reliance Home Comfort. - Gemma

Private User
Private User
Private User reviews Richmond, BC
10/10

A/C service

Chris was very professional and thorough with
his work . He made sure everything was working
perfectly. He fixed the problem!

Approximate cost of services:
$0.00
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Company Response

Thank you for your kind words about Chris and positive review. We appreciate your business and thank you for choosing Reliance!

Anca in Surrey
Anca in Surrey
1 review Surrey, BC
10/10

Furnace and piping replacement

Excellent job done by the entire team, from Seyed in sales to Mike and Will in the installation department together with their manager.
It was a complicated piping designed that required replacement and a good plan. They exceeded our expectations and did a clean job that does not even require drywall repair. 10/10

Approximate cost of services:
$10,000.00
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Company Response

This is wonderful to hear Anca. Thank you for choosing Reliance Home Comfort. - Gemma

Tina
Tina
1 review Coquitlam, BC
0/10

Worst company EVER

This company has been a nightmare to deal with. Worst decision of my life to get into a rental contract with them for a new furnace/A/C unit. First they were delayed and missed multiple scheduled appointments to have it installed, then they did not install correctly and had to come back several times, usually at the end of a long schedule time window. The furnace condensate pipe was not sealed and leaked water all over my floor causing major water damage and they did not come to the house for four days. They fixed the pipe but not the damage. They initially asked me to get them three quotes, which I did, then they told me since the damage was over $1000 I had to go through my house insurance, which is $1000 deductible, and I am on the hook for that. And also my insurance will go up $200 a year, which they will not pay for.
No one will actually call you back, they care none about their customers once the equipment is installed, and the fine print on the contract is scary.
Please learn from my judgement error and never deal with this company.

Approximate cost of services:
$23,000.00
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Company Response

Thank you for your feedback Tina. You are welcome to email me at gwillson@reliancecomfort.com with your account details or full address and I will be happy to follow up on your concerns. - Gemma

Private User
Private User
Private User reviews Port Moody, BC
10/10

AC instalation

Crew arrived on time. All crew members were courteous and respectful at all times. The work to be done was explained before proceeding and was carried out professionally.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for the wonderful review and for choosing Reliance Home Comfort. - Gemma

Private User
Private User
Private User reviews Moonbeam, ON
0/10

Horrible Service

Purchased Furnace and plumbing maintenance package, total waist of money!!! They NEVER show up for appointments, and never call back, very arrogant and unprofessional staff!!!

Approximate cost of services:
$50.00
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Company Response

Very sorry to hear about this. Please email me with your account details and concerns and I can follow up with you. jdeboo@reliancecomfort.com -Jessica

Private User
Private User
Private User reviews Brampton, ON
0/10

Worst Service - Basement is drained with water and wood work completely ruined - No compensation

On 28th Reliance team changed water heater in my home while doing he did not closed the tab and drained my basement, till date i'm chasing Reliance and no response yet from the corresponding team. Totally frustrated with their action. No communication about their mistake and no compensation yet.

Approximate cost of services:
$1,800.00
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Company Response

Very sorry to hear about this. Please email me with your account details and I can follow up on this for you. jdeboo@reliancecomfort.com -Jessica

Shawn in Toronto
Shawn in Toronto
0 reviews Chilliwack, BC
0/10

Flooded basement, "can help in a month"

Came down to a basement with water all over the floor. Coming from the furnace and the installed part of the AC unit.. When called they said they "can be there in a month." "keep unit off until then" (still waiting)
Their customer service number is horrible and was given no solutions until they arrive, nor did they seem to care.
Was a happy customer, not anymore. Will be removing unit when they arrive.

Approximate cost of services:
$4,000.00
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Company Response

I am sorry to hear about your disappointment. If there is anything I can assist you with please email me with your account information to gwillson@reliancecomfort.com - Gemma

Shannon in Toronto
Shannon in Toronto
2 reviews Maple Ridge, BC
0/10

The worst company to deal with

They charge you to pick up the tank, they tell you there showing up and they don't come to get there damn tank. There service stinks and there late and most of time don't show up to get there stuff. I would never go with them again.

Approximate cost of services:
$100.00
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Company Response

Thank you for your feedback Shannon. If there is anything I can assist you with please email me with your account details to gwillson@reliancecomfort.com - Gemma

Private User
Private User
Private User reviews Maple Ridge, BC
10/10

Water Leaking and AC Unit Not Working

I had water leaking around my furnace when the AC unit was running. The repairman arrived on time and quickly determined the AC unit had been incorrectly hooked up by the installer. Not only did the repairman resolve the water leaking around the furnace, but the AC unit is far more efficient now. Thanks so much!

Approximate cost of services:
$147.00
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Company Response

Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance Home Comfort (formerly Canada Furnace), the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Canada Furnace is one of the biggest and most well established heating and air conditioning companies in greater Vancouver and the entire lower mainland. We provide full service and installation on all of your heating, cooling, plumbing, water heater and air purification systems. Established in 1981 we pride ourselves for a high level of customer service to match our extremely helpful and well trained technicians.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
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SERVICES
Heating, Air Conditioning, HVAC, Air Filtration, Water Heaters, Hot water on demand, Pool Heaters, Ductless mini split.
BRANDS
Lennox, American Standard, Navien, Olsen, Rinnai, Lochinvar, Super Hot, Laars, Samsung, Goodman.
STYLES
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SPECIALITIES
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WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Gas Licenses , Quality First, Sheet Metal Red Seal, Teca
MEMBERSHIPS
Better Business Bureau, Fortis Trade Ally Network, Burnaby Board of Trade, Maple Ridge Chambers of C
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies on Equipment
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.