Reliance Home Comfort

Formerly Canada Furnace
Heating & Air Conditioning
Maple Ridge BC V2X 9J8
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86%

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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (118 reviews)

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Chris
Chris
1 review Burnaby, BC
10/10

New furnace

The guys came in and did a professional job. Contacted Jeff and he replied promptly and was able to secure a furnace for my home. From the time I contacted the company they got things done within the week. Jeff even called me to explain what was done and if I needed help with anything to just call him. I highly recommend this company

Approximate cost of services:
$5,400.00
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Company Response

This is wonderful to hear Chris. Thank you for your excellent review and recommendation. - Gemma

Private User
Private User
Private User reviews Vancouver, BC
10/10

Boiler

I was very grateful that I recommended your Company to my brother ( owner). I am very happy with the results from your first visit to the installation. Tony and Anthony did a very good job. I admired their working relationship, Tony was a good mentor. Both are very professional! Thanks, job well done.

Approximate cost of services:
$1.00
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Company Response

Hello, thank you for your 5 star review and kind words! – Summer

Private User
Private User
Private User reviews Maple Ridge, BC
10/10

New furnace/AC

From the salesperson through to the installation team all staff were professional , safe , knowledgeable and courteous. We received our appointment date promptly and on the day of installation we were called prior to arrival and they were on time. The salesperson also stopped by during installation to ensure all was going smoothly. We were advised of what was happening throughout the day , and were shown how to use the various functions before the team departed. All in all a painless experience... and a really nice furnace. The new thermostat is very modern looking and easy to use.

Approximate cost of services:
$17,000.00
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Company Response

Hello, thank you for your positive review! – Summer

Private User
Private User
1 review Pitt Meadows, BC
10/10

canada furnace

Home advisor Gary, was very professional, friendly and punctual. He was thorough in explaining the different models, pricing and rebates so we were able to make proper choice. The installers, Sanjay and Vincent were prompt and knowledgeable with their skills. They are friendly and they made sure everything is clean and in order. Highly recommended. We appreciate your help and thank you for your service.

Approximate cost of services:
$7,000.00
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Company Response

Hello, thank you for your wonderful review! – Summer

Robin
Robin
0 reviews Maple Ridge, BC
10/10

Boiler serviced

Great service today from the man who was very professional and informative. I would definitely use them again. He was knowledgeable and thorough and didn't try to pressure me on anything. Just recommend one part that may need some attention in the future.

Approximate cost of services:
$146.00
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Company Response

Hello Robin, thank you for your 10 star review! - Summer

Alan M.
Alan M.
1 review Coquitlam, BC
10/10

New Furnace

Reliance installed a new high efficiency furnace for us, replacing the original 27-year old furnace for the house. The installation went very well, with both techs from Reliance being professional, friendly, and very mindful not to damage anything in the home. Being someone who is very particular about good service, I was very appreciative of this and impressed. Sanjay was the lead tech with a lot of experience (I think he said 25 years) and strong work ethic, which proved invaluable when it was discovered that the fan motor in the new Carrier furnace was dead on arrival (something of rare occurrence, I'm told). Given that it was already the end of the business day at that point, both techs jumped through hoops to find a replacement part from one of the other techs living in Coquitlam, and stayed late to install it. That hiccup took the estimated installation time up from 8 hours to just over 10 hours, but they completed everything wonderfully without rushing me through the operational instructions at the end or their cleanup. They also gave a 10 year installation warranty on parts and labour for the furnace, which is one of the reasons we chose Reliance (it's typically 1-2 years for other installation companies; note this is not the same as the Carrier warranty on the unit itself that doesn't include labour). When I had a billing question on the pre-authorized payment, I was initially put in touch with a call center in the Philippines, which really didn't help me. But calling the head office number, I was eventually put in touch with the local manager in Coquitlam, Jeff, who resolved the issue and gave stellar service. I can highly recommend Reliance in Coquitlam for an excellent furnace installation experience.

Approximate cost of services:
$6,500.00
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Company Response

Thank you for your wonderful review and recommendation Alan. We appreciate your support. - Gemma

Private User
Private User
Private User reviews Maple Ridge, BC
2/10

Very unprofessional behaviour

I contracted Canada Furnace to replace my boiler last year and ended up with one of the worst experiences possible. First, I was sold the boiler as a rental without giving me any copy of terms and conditions. When I was finally given a copy I realised it was a bad idea, so I sent written request to change to purchase. I got written conformation back form CF's agent about change to purchase agreement .
This was the start, the installation came and went no one turned up for installation. It was only after I called, I was informed they will be coming the next day.
Installation took two days more than informed causing me to change my work schedule on daily basis.
Part of installation package was not delivered as promised.
One week later some issue arose with the boiler, a technician promptly came the next day. This is when I find out I am still renting the equipment as per their records.
It took another 2 weeks of frantic emails and phone calls to get this sorted.
It has been over a year now I still don't have a receipt or installation papers in-spite of 20 or so emails and multiple phone calls.
I have given up !!

Approximate cost of services:
$7,800.00
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Company Response

Thank you for sharing your feedback. Please email me directly at gwillson@reliancecomfort.com and I would be happy to assist you with your concerns. - Gemma

D. MacLeod
D. MacLeod
1 review Maple Ridge, BC
10/10

Great overall experience

Canada Furnace was a great overall experience, they were professional, prompt and efficient!! Dealing with Gary Heichert was wonderful as he provided amazing customer service as well as great product knowledge!!

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your great review.

Tony from Langley
Tony from Langley
4 reviews Maple Ridge, BC
10/10

New Furnace and AC system

I needed to replace a 25 year old gas furnace and decided to install AC as well . I went to four companies for quotations and decided to go with Canada Furnace . Gary is the first point of contact and is very knowledgeable and addressed all my concerns and questions up front .I was provided a detailed quotation that showed exactly what products were being installed . Gary's follow up prior , during installation and post installation was impressive and very professional . Canada Furnace installers were very meticulous in their work as well as their clean up .My particular installation had some challenges but we discussed our options with each challenge and came up with solutions together .These technicians are very good at their work .I chose Canada Furnace because they were competitively priced as well as BBB accredited .I did my research on line and read reviews that were very positive .What I really liked about Canada Furnace is that all installers are employed by Canada Furnace . No subtrades . My experience from start to finish was very positive and I highly recommend this company no matter how complicated your particular installation will be .

Approximate cost of services:
$12,000.00
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Company Response

This is wonderful to hear Tony. Thank you for your excellent review and recommendation. - Gemma

Molo in
Molo in
0 reviews , BC
10/10

GAS FURNACE REPLACEMENT

We needed to replace our old natural gas furnace.
After reviewing quotations from four companies, we chose Canada Furnace Maple Ridge. The price they offered for the Carrier Furnace with 96% efficiency ( including programmable thermostat ) was good.
We were not disappointed with the service.
Due to the Covid19 state of affairs we were not expecting urgent services. Canada Furnace Maple Ridge was very helpful. We sent them an email on Thursday evening informing them of our decision to go with their company. We confirmed our contract on Friday 26th March morning. the company sent two technicians to our house the same day.
The Technicians were an excellent team - Very knowledgeable, keen and good at their work. They came dressed up with all precautions required to combat Covid19. Starting late morning (Friday) they promised to work until finish. Which they did.
We are very happy with Canada Furnace Maple Ridge and would not hesitate to use them again.

they promised to work until finish.

Approximate cost of services:
$5,600.00
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Company Response

Thank you for your excellent review and for taking the time to share your experience. We appreciate your support. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance Home Comfort (formerly Canada Furnace), the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Canada Furnace is one of the biggest and most well established heating and air conditioning companies in greater Vancouver and the entire lower mainland. We provide full service and installation on all of your heating, cooling, plumbing, water heater and air purification systems. Established in 1981 we pride ourselves for a high level of customer service to match our extremely helpful and well trained technicians.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
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SERVICES
Heating, Air Conditioning, HVAC, Air Filtration, Water Heaters, Hot water on demand, Pool Heaters, Ductless mini split.
BRANDS
Lennox, American Standard, Navien, Olsen, Rinnai, Lochinvar, Super Hot, Laars, Samsung, Goodman.
STYLES
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SPECIALITIES
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WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Gas Licenses , Quality First, Sheet Metal Red Seal, Teca
MEMBERSHIPS
Better Business Bureau, Fortis Trade Ally Network, Burnaby Board of Trade, Maple Ridge Chambers of C
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies on Equipment
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.