A Gift Of Time Housecleaning

House & Apartment Cleaning
Coquitlam BC V3E 2W8
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HomeStars  >  Renovation Cleaning in Coquitlam  >  A Gift Of Time Housecleaning  >  Great Cleaners - Response to Review Dec 10 2015
Laila Rylandsholm
Laila Rylandsholm
9 reviews COQUITLAM, BC

Great Cleaners - Response to Review Dec 10 2015

I have used A Gift of Time for over 4 years & they have been some of the best cleaners I have used in +20 years. They clean my house every 2nd Thursday. Although would love to be scheduled for first thing in morning, we do not have a set time so Bea has flexibility to schedule her various jobs to work best for all.

I am the reason they were late on the day related in the review posted Dec 10 2015. I had asked Bea if she could come in the morning first thing as it was my elderly uncle's 92nd birthday and his nursing home were having their family Christmas party early that afternoon. It was important for me to attend as my brother was out of town and I am his only other family. This was our Christmas/birthday celebration as my uncle is not well enough to join us at our home for Christmas. On the day Bea had 2 people call in sick that morning so instead of a team 5 they were a team of 3 and consequently took a little longer. Granted Bea should have contacted the client that they were running late but they working frantically to get all done being 2 persons short.

Bea can sometimes appear somewhat brusk however she is fair & this take charge trait is reflected in the quality of the work she provides. I find by treating people with respect and understanding provides the foundation of a solid working relationship.

Totally agree HomeStars is a platform to share experiences but I was quite disturbed that the review of Dec 10 review which was written with so much vehemence and personal attack was allowed to be posted particularly as it was done anonymously. This should not be a forum for vindictiveness.

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Company Response

Thank you Laila for your kind words:) Thank you for appriciate our hard work and being my client for years. Thank you for seeing the best in me and my team:)