I contacted Home Depot online for a bathroom window installation. I wanted a frosted window because the window would be in the shower/bathtub in a residential home. It
had to be COMPLETELY PRIVATE.
The sales rep said they could not provide a frosted window but they could give me a TOTALLY PRIVATE window. He guaranteed that no one could see anything unless they put their nose on the window, and then it still wouldn't be clear.
The moment the installation was finished I was shocked. I was 12 feet away and could see their employee through the window (he was outside) - shapes, colours, objects. I immediately sent them a photo.
After many phone calls and emails PEAK INSTALLATIONS would not do anything about the window. They said they installed the window I ordered. I told them I ordered it because their salesman guaranteed it was private. I pointed out that since the salesman said they could not give me a frosted window he should also have told me they could not give me a totally private window. I was misled.
In the end, the regional supervisor said, "in good faith they would give me a $30 credit to my bill or a $30 Home Depot gift certificate". I did not think that was fair exchange for not delivering what was promised. In the end, I did not receive a credit or a gift certificate.