Disappointing Service and Warranty
HomeDepot Peak Installations installed 10 windows at upper level in March 2018.
Last year in early spring, we found there was leaking water from the frame of a picture window. The water was melt from the ice build-up around the jam. The installer didn't seal the window properly. I didn't claim it but I should.
This year about three weeks ago we found there is a long crack on the middle glass of a fixed wing of a sliding window. The window has been closed for months. We didn't pouch or touch it too. I think it might be caused by weather and maybe also the sealing. So I contacted Peak Installations. The labor warranty is only one year so I guess I am okay. However they told the window is limited lifetime warranty so this crack is not coved at all. This is absolutely non-sense to me. They didn't come and investigate the problem and already determined this is not a quality issue. Peak told me to buy some sealer in homedepot and seal the crack by myself. But, the crack is on the module glass of triple-glass. How can I reach it? So disappointed with such a giant company. Bad quality
and service.
- Approximate cost of services:
- $18,000.00