I hired The Re:Leaf Group to remove a tree in front of the house. When obtaining quotes from multiple contractors, Andrew was the quickest to respond to my request. I needed the tree removed ASAP due to various reasons and Andrew was very accommodating in making immediate time to complete the task. On the day of the service, I realized we had a misunderstanding on the scope of work (difference between removing a tree to ground level vs. removing the stump) which resulted in additional cost, time, and some emotional moments. Andrew eventually put me at ease by offering to remove it at a steep discount and coming back the next day to complete it, which he did. While there was a bit of hiccup during the process, I appreciate him making the best effort to retain a customer and making it feel whole. He ensured the lawn was cleaned up properly after the tree removal. Thank you for your service. I will consider Re:Leaf again should I need additional service in the future.
- Company Response
Thank you for providing a review. I aim to please my customers and while I provide a clearly written estimate - in the rare instances where there is confusion, I try to reach a fair compromise to keep both sides happy and whole. Thanks again for the feedback - I will certainly use it in the future.