The Home Inspectors Group

Home Inspection
Toronto ON M3J 2P1
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HomeStars  >  Home Inspection in Markham  >  The Home Inspectors Group  >  Home inspection for energy rebate
Craig C
Craig C
1 review Calgary, AB
0/10

Home inspection for energy rebate

I scheduled my home inspection weeks ago for a Friday, it is required for the energy rebate. I scheduled every window in my house to be replaced the following Monday. The inspector called 30 mins before the inspection to say he was sick and was not coming. No one else is available. I took the day off to meet the inspector and am now out the $5,000 dollar rebate because no company has availability on a Friday afternoon. This company has cost me a day of holiday time and $5,000.

Approximate cost of services:
$500.00
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Company Response

As much as we can understand the inconvenience this has caused, the energy advisor cancelled because of testing positive for covid that day. We feel it is our responsibility to ensure the safety of not only our employees and energy advisors, but customers too. We were happy to later learn you were able to find another company to perform the audit and ensure you could enrol into the program timely to receive the grants for your window install. We are sorry these events caused inconvenience, but glad it all worked out.