Had them come to install a central humidifier last fall. Installer put a hole in the A/C coil while trying to cut thru the duct. He also broke the handle for the humidifier damper. Told me someone would be back in the spring to replace the coil. I called last spring to make an appointment. Seems they had no record of this, but agreed to come. They did replace the A/C coil at no charge, however, their installer did not repair the humidifier damper but instead rigged a flap in the duct which I need to screw/unscrew every season.
To make matters worse, in mid-October I made an appointment for a furnace cleaning in the evening (Nov 21). They called 2 days before the date to say they couldn't make it and could not give me another appointment until sometime in January. Even though I had prepaid for this service, I was dissatisfied enough to tell them I would go with someone else.
- Company Response
Rob, I read your review and wanted to let you know we are under new management. While not perfect yet, our goal is to deliver 100% customer satisfaction. We will back that up with our Happy Today or You Won't Pay Policy. I understand this happened over four years ago, but wanted to reach out to you to see if there was anything we could do to win your business back. My name is Darrel Yashinsky and I am the new owner I can be reached at 416 674-8184 or email@example.com
Regards for the New Year