I was previously involved with CBA (A Chinese-based Alarm Service) in Vancouver for my security services. After a break-in, I changed my alarm services for several reasons. After the alarm activated, they simply called me while I was on vacation asking, "Should we call the alarm?" (Unlike many of the newer security services, they do not have patrolling cars or officers). Secondly, they could not find a way to secure my home or provide comfort to me in anyway so I had to panic on vacation and call my neighbour (who was on vacation) to somehow secure my house. There are other alarm services that are out there who are willing to do much more (patrol, come to your house, secure the property, alert the police etc).
- Company Response
CBA is a multi-language company. Sorry to hear you had a break-in in your home while you were on vacation. We did handle the alarm signal accordingly; notified the property reference and dispatched the police. It is a matter of choice. Some other alarm companies provide both 24 hours monitoring service and patrolling service for extra charge. Our company always has the service and monitoring phone number available, 24 hours a day, and is always willing to help in any circumstances.