UPdate - Andrew got back to me immediately and made it better.
I would still definitely recommend this company BUT suggest you confirm everything with the person actually doing the work, as miscommunications can happen.
Asked them to clear my bathtub and sink drains. Scheduling is difficult for me, as I must work, and I had someone else let them in.
They cleared the sink, not the bathtub!!! Possibly they need to write down requests at the time they are made. If there is a reason they couldnt unclog the bathtub, a phone call to explain would be courteous.