Solda Pools

Swimming Pools, Spas & Hot Tubs
76 Orenda Road Brampton ON L6W 1W1
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Steph G from Mississauga
Steph G from Mississauga
3 reviews Mississauga, ON
10/10

Solda Pools - Maintenance After Installation & Customer Service

Gold Standard Service would be how our family will forever describe Solda Pools.
As reflected in all reviews posted, they encompass the values and philosophy by which they operate and run their company. I will admit my previous review was harsh. In hindsight, if I have any grievance (with any company or person) I will promise to address them directly instead of using such a public forum.
Solda Pools has gone above and beyond the norm. Their concern and commitment to resolve our issues was done with tact and grace. They went the extra mile to make sure we were completely satisfied with their service and quite frankly they also reminded us why we chose them over 20 years ago. They took my feedback as an opportunity to learn and grow. They immediately replied to my post... even came over to personally to extend their heartfelt apologies. In our opinion, Solda has unlocked the secret to amazing customer service. A simple strategy... luxury touch through exceptional customer service.

To any future customer reading my review…
I highly recommend Solda Pools for both installation and for the ongoing maintenance and services you will require. If we could rate them higher than 10 we would.

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Company Response

Great to hear all your concerns have been dealt with. We look forward to many wonderful years of service with you!

The Solda Service Team

Previous versions of this review:

Steph G from Mississauga
Steph G from Mississauga
3 reviews Mississauga, ON
2/10

Solda Pools - Maintenance After Installation & Customer Service

This is a message of warning to everyone who needs ongoing maintenance with their pool.
We have had our pool for over 25 years, installed by Solda Pools. We have been continuing with the opening & closing services for the last 20 years as well.. except for a brief 4 years.. We recently came back to continue our loyalty with the makers of the pool that we love dearly.. and thats when we unfortunately have been dealing with the curt and blunt service. I will admit my most recent conversation was partly my error, as I did not have all my past records to back up my concerns. She did not want to listen or help me with my grievances, then instead insisted on following up next year to purchase the items I was inquiring about and she also mentioned that we should not wait as long to open the pool. The last statement of opening our pool late is no issue with us, but it was mentioned severals time over... I simply don't understand.
Another grievance we have had and have mentioned about this to the CSR, is about the first cleaning... They do not clean the pool properly. The guys for the last few years have been standing around talking on their phones and this year we kept catching them pose for selfies.. Then as they leave they say the need to come back to finish when the pool clears up. They have never come back to finish the job. We even mentioned the fact that no one from Solda even bothered to follow up to asked about how our pool is or if it had cleared up. Needless to say we are not impressed.

I'm truly embarrassed to say that we have recommended Solda to everyone in our neighbourhood... I hope they are receiving top quality service, at the very least.

We are seriously considering our options, as I feel this company does not seem to care about customer service or customer satisfaction.
I sincerely hope they take my feedback to heart and use this to help improve their services.

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