Gold Standard Service would be how our family will forever describe Solda Pools.
As reflected in all reviews posted, they encompass the values and philosophy by which they operate and run their company. I will admit my previous review was harsh. In hindsight, if I have any grievance (with any company or person) I will promise to address them directly instead of using such a public forum.
Solda Pools has gone above and beyond the norm. Their concern and commitment to resolve our issues was done with tact and grace. They went the extra mile to make sure we were completely satisfied with their service and quite frankly they also reminded us why we chose them over 20 years ago. They took my feedback as an opportunity to learn and grow. They immediately replied to my post... even came over to personally to extend their heartfelt apologies. In our opinion, Solda has unlocked the secret to amazing customer service. A simple strategy... luxury touch through exceptional customer service.
To any future customer reading my review…
I highly recommend Solda Pools for both installation and for the ongoing maintenance and services you will require. If we could rate them higher than 10 we would.
- Company Response
Great to hear all your concerns have been dealt with. We look forward to many wonderful years of service with you!
The Solda Service Team