I have given excellent reviews for two other companies on this site but in all of my dealings with contractors including building a custom home 20 years ago, I have never experienced a contractor who was so dishonorable.
My husband and I met Sandy at the Aurora Home Show and were given a $1000 certificate to be deducted from any contract for $5000 or over. He refuses to honor this after we waited 9 months for the kitchen reno to be completed because of delays caused by him.
The first thing he announced to get us to sign a contract for a
kitchen renovation was that he could match the existing oak arch cathedral style cabinetry. This meant that we would only have to replace a few cabinets. He insisted on a $5000 deposit and then we didn't hear from him for over a month until we phoned to learn that he could not match our cabinets and he then tried to up-sell us all new kitchen cabinets. He claimed he had a team of people working for 2 weeks to find a company that could copy our cabinet design with no success. It took me 3 minutes on the internet to find a
company in Mississauga that makes this style of cabinets in matching oak. The number of times we had problems with this
contractor are too numerous to detail here. In the end, we were not
reimbursed for 3 cabinet doors, all of the new door handles and the pantry door that was supposed to be replaced was left untouched.
Sandy also will not honor our $1000 home show certificate. We now wish we had never signed a contract with Snider Homes.
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
A note to these clients and to the public reading this information on behalf of Snider Homes. Unfortunately, the company's owner/operator, Sandy Snider, became ill last year and this took a serious toll on his business. In the end, he became unable to carry on work due to his condition. The clients were eventually notified of the situation on behalf of Sandy and sent an express apology for the inconvenience this has caused. Snider Homes thanks all of its clients for their patronage over nearly 98 years of service. Although this is a sad and unforeseen ending to one long chapter, Snider Homes wishes the very best to everyone reading this. For those who are looking to have work completed in their homes, we trust you will find another competent contractor through HomeStars, as we pass the torch along and wish the best of luck and success to all the contractors on this website.