Aire One (Aire One) Heating & Cooling

I had Aire one sell me a mid efficiency Lennox gas furnace in 2001.
Here we are in 2009 and the furnace still does not work properly.

They offer a 10 year parts and labour warranty on the basis you use them for yearly maintenance. These same people have not been able to have my furnace run reliably. A Lennox representative came with a technician after 7 years of complaints. They found a connection not properly grounded causing part of my woes. Still no apology or claim of fault on their part.

The furnace needs regular service because of the poor installation. To this date they have not been able to make this furnace reliably.
I did buy one of the better Lennox models. If it were a lemon they still should be able to make it function reliably.

I found that the technicians and the manager at Aire one seem to point the blame on the home owner rather than take the onus and fix their mistakes to resolve the issue.

Be very careful when dealing with this location of Aire One.
Don't get roped into the 10 year warranty based on them providing you service. In the end you pay for it.

Also get everything on paper. Regardless of how small. These guys don't seem on the up and up. It's unfortunate these people are allowed to stay in business.

I called Aire One to service my furnace, as they were listed as the original installers. Although the unit is only 3 yrs old, their service man told us that it was rusted out and will likely start leaking soon (we were charged $250 to diagnose). Unless we paid them an additional $850 to investigate further, they would call the Gas company to shut down gas supply to our house. What made me even more suspicious is that they could not pinpoint an issue, only that we needed to spend more money to find a problem.
So, I came to homestars.com and found the best rated HVAC company and got a second opinion. As it turns out, there was nothing wrong with the unit. A complete diagnostic was performed and everything was in tip top shape.

poor workmanship. they did not use proper line to air conditioner. this led to noisy operation. It was only corrected after some hassle. they used 'contract' installers. I would caution others about any installation with 'contract' vs. in-house staff.

I received quotes from several contractors that were all in the same price range and ended up going with Aire One because they distribute Lennox furnaces and my previous furnace was a Lennox and lasted about 30 years without having problems. I got a really efficient one and am so far quite happy with it. There are no temperature fluctuations in my home and I can't even hear the thing run. It's also a great time to buy because I'm going to get $1,225 in rebates from the Fed and Prov governments, the Ontario Power Authority, and Enbridge combined. I'll save $ on bills and cut my greenhouse gas emissions too. Aire One was really professional and I was confident with their installation. It's only been a couple of months, but so far I have not had any problems with my furnace.

on time, great guys, no mess, price better thanCostco for the same \lennox unit, 10year guarantee included, salesman explained all the technical aspects of the \lennox unit, and provided paperwork for the rebae

We purchased a new home from a builder but the cost to intall air conditioning with them was exhorbitant so we investigated other companies. Aire One had the best price for the manufacturer and what we needed for our home. They were on time, polite, professional, and had the job done in record time. Excellent service from a great company! And with our past hot summer, we enjoyed the cool luxury of air conditioning in our brand new home. I would definitely recommend them.

My Furnace stopped working one night in the Fall. After searching around for a decent company I came across an ad for Aire One. The price of a Lennox Furnace including installation was just the right price. The installer came in and removed the old furnace creating a minimal mess in the house. They then brought down the unit and installed with little or no damage to the house (which was great). Its great to have heat again and they made it easy.

Great service! The price is reasonable comparing with other shops in the market. Installation is good and quick. But hard to say about the after sale service yet. Will keep you guys posted.

Too much NEPOTISM for a consumer to get anywhere in terms of service because they get the sale and it ends there! Sales Rep was quick to sell new furnace - Slow to provide any customer service. Furnace short cycles but they refuse to do anything about it - they said my 80 year old house was just too old.

We were told that there were over 30 installers and 8 offices - never mentioned that it is a franchise owned by family and previous workers. This particular franchise only has one service man, one installer and an assistant and the sales rep is somehow related to the owner.

They presented well in the beginning and it went down hill from the moment I signed the work order. The installation was delayed a day (I had to take another day off work), the installer was not told to arrive at the scheduled time, they left a mess in the furnace room, did not tape the ducts properly.

I gave the two installers lunch, snack, coffee and they give me a 12 inch piece of metal tape to seal any areas that I saw needed to be taped! We had to seal all the duct joints that the installer left untapped and used almost all the metal tape roll that we bought at Rona.

When we noticed that the furnace was short cycling the sales rep washed his hands of the matter and sent the installer he said that the installation was done perfectly - but of coarse he would - it’s HIS installation!

After much insistence they sent the service man - he came very late at night and yawned his way into the many reasons he felt that the furnace was would not run long enough to maintain room temperature - never once went to the furnace room to examine the furnace or its' installation.

The weather got warmer so we will now wait for the winter to come and get York involved and any other associations. I have never worked with such an unprofessional company in my life.

NEVER will I recommend them - I cringe every time I see their ads in the mail - what a shame of a company!

Sales rep was in to take the cash! He set up to have a mediocre installation and provided no customer service whatsoever - unless we paid extra for the service.

NOT IMPRESSED BY THIS COMPANY.

We had to have someone come in and adjust the job!

WOULD NOT RECOMMEND!