Distinctive Fires

Ed has shown a high degree of Professionalism and Courtesy and product KNOWLEDGE of Wett Certif . and wood appliances. ( burning ).. He was Polite , Courteous and Very Professional and his analysis was right on the mark. He knows his stuff and was of the utmost reliability and competence in servicing our needs and completing our outdoor wood burning oven.
W.J.Black

We selected the contemporary Torch fireplace by Napoleon Fireplaces and found a dealer from their website. We chose to go with a company called Distincrtive Fires located in Waterdown Ontario. What a huge mistake. During the install they snapped our lattices in our garden and even though they said they would replace or repair the- nothing has been done. How hard is it to find wooden lattices?
As well, from the day it was installed ( about 10 months ago ) we have had a problem with the flame blowing out on a windy day. I have called the manufacturer who has never had this complaint. We have had Disticntive Fires into our home to lok at the unit numerous times with promises of a fix and NOTHING. My husband is currently playing phone tag with them even though they called in December to say they were making a shield for the outdoor vent. That was almost two months ago. i am assuming that the shield is somewhere with our new lattice!
I will never do business with this company again. They have given us the run around and wasted our time onnumerous occasions . GO with someone else for your fireplace install.