I needed my gutters cleared in preparation for winter and paid a little extra to have them clear the downspouts as well. They were quick and very good about cleaning up after (no visible evidence of their being here). However, I especially appreciated that they noted a couple of possible issues with my roof and took pictures of these. I at first was suspicious of them trying to get extra work from me but in fact their company does not do gutter repairs nor roofing. Honest and helpful. I'd give it a 10 score except I only have this one experience with them.