Master Drain & Water Works

Friendly and punctual. Problem well diagnosed and stuck to cost even though the job was worse than anticipated. Left premises as clean as can be. Would recommend in a second. Vitaly called back after job was completed to make sure job was satisfactory and to my expectations.

Vitale is a very nice person to work with. The crew were on time, clean and completed the job as scheduled. The whole clay drain pipes were replaced with ABS using new technology and the driveway was not damaged. The driveway had just been paved in summer of 2012 I am very happy with the work done.

We had blocked the toilet and our house supperintendent called "Master drain & water works".They arived within 2 hours and solved the problem.Workers name 's Vitaliy-he was very kind and did his job in about 5 min!Thank you very much for the help!

Vitaliy was great. Diagnosed the problem using tools and experience and provided a quote that was accurate. Previous plumber had just suggested he'd need to "rip up stuff to see what was really going on". And they were apparently a reputable company! Never had cleaner workers as well. Like they were never there. Thanks guys.

Vitaliy and team were excellent! I would recommend them to anyone needed service. I called them based on prior reviews because of a drain back up on Dec 28th. Vitaliy showed me the issues on the camera. He had a crew here the next day, which is critical when you are home for the holidays. The crew finished early with a job well done and a clean site. I would recommend Master Drain to anyone needing drain and line service!
Thanks, Dave

Vitaliy was referred to me by a friend who had nothing but rave reviews for his company and caliber of work. You can expect Master Drain to handle your job with the utmost care, speed and reliability. Vitaliy is a man of integrity and fairness and I will be referring him to any in need of his services.

I called Master Drain and they were very helpful and knowledgeable over the phone. They came out and found the drain problem that we could not fix on our own. I would recomend Master Drain for any drain and plumbing problems

I called Vitaliy of Master Drain & Water Works, after 2pm on a Wednesday afternoon about getting my old water service pipe replaced. Unbelievably, he was able to have all the necessary “call before you dig” people show up bright and early the very next morning to get the work started. Fast and efficient, I was truly impressed, especially with (and I hope I get his name right) Slava’s work. It was such a pleasure dealing with Vitaliy and his team, that I had no problem asking him to come back and replace the cracked piping in my basement floor drain. If not for some confusion about the scheduled date/ time for the work on the floor drain, I would not have anything negative to say at all. But even then, Vitaliy apologized, and promptly sent a crew over immediately.
Fast, efficient, honest and professional, Vitaliy and his guys are the first I’d recommend and call again.

I believe that a mark of a truly outstanding company is not in how they handle easy and uncomplicated jobs but in the manner that they respond to the ones that go awry. In this sense, Vitaly (apologies if I misspelled his name) and his team at Master Drain and Water Works proved their worth and mettle.

I called Vitaly and two other contractors to estimate the cost of replacing the private portion of my service line, which was lead on the outside leading up to a rusty galivanized valve and pipe inside.

Vitaly came in way under the other 2 contractors and, to be truthful, this worried me if not for the fact that my buddy swore by the quality of his work.

Getting in touch with him was easy as Vitaly answers his cell phone day and night. His crew arrived promptly at the agreed hour and started work. A few hours into it, things started going wrong. Due to the location of the pipe and the elevation of both the driveway and basement, Vitaly's crew had to rethink their original plan and figure out how to replace the pipe with as little disruption to me and my family.

After digging a few more holes and finally getting the torpedo to work accurately (the thing got stuck several times initially), the pipe was replaced and water flowed properly into the house for the first time in a very long while.

All this time, Vitaly kept me updated of their progress and was truthful about the situation and this allowed me to plan and adjust my schedule accordingly. What should have been a relatively straightforward 4 to 6 hour job turned into 3 days.

I was expecting Vitaly to readjust his estimate and ask for more money but he didn't and instead honored his commitment despite the extra time his crew had to spend in getting this work done.

To me, Vitaly's team were caught unprepared by how the former homeowners of my property did things. Throughout the work, I noticed the shortcuts that were done to the house and plumbing. If anyone was to blame for these complications, it would be the people who built/renovated the house. Despite all these problems, Vitaly was always courteous and ensured that the work continued and finished properly.

I highly recommend Master Drain and Works to anyone in need of reliable and cost-effective plumbing services.

I also would like to mention that I volunteered to write this review because of how satisfied I am wit hthe work performed. This review was not solicited by Vitaly or any of his crew members in any way, shape or form.

After arranging a time to start (this was easy too because Vitaly

There was a foul smell coming from a basement drain and I called Vitaly who came and investigated the pipe with his camera, showing me the situation and explaining that a root had broken through the pipe and was clogging it (this hasn't been the first time since there are alot of really old and big trees on neighbouring lots - at least this time we caught it before it flooded). He explained what needed to be done and two men came the next day and dug up and fixed the problem. They cleaned up perfectly and fixed the problem. VItaly came while they were cleaning and checked again with the camera and all was fixed. He made some great suggestions about how to help with any future situations and I arranged for him to come annually to check out the drains so that we can nip problems in the bud. As well he returned in a couple of days to make an adjustment to the drain so that floods would no longer occur in the carpeted area of the basement. I would highly recommend his services - timely, professional and effective.