Master Drain & Water Works

My neighbor had a water leak in his pipe. We called the City of Toronto Water Department and they said it was my pipe! Vitaly came and gave correct analysis. He repaired my neighbors pipe. Did excellent job, was very friendly, professional, and quick to respond. Thanks alot Vitaly.

Overall experience with Vitaliy and his crew was great! He was very clear with his suggestions and how to fix the problem, I stressed to him the need to be very neat and tidy due to the fact that I had two small children in the house and he was able to accomodate that. He also ran into some issues while on the job but explained the situation to me and he did not charge extra which was amazing. Really impressed with his honesty and professionalism.

I had some very serious issues with my basement plumbing (the result of a 120 year old house and numerous bad repairs over the years). Vitaliy is terrific. He is a very sharp person who was able to grasp the problems very quickly and figure out how to resolve them. He also communicates really well, clearly explaining the problem and the steps needed to be taken. He also listened to my concerns and suggestions. I find many men in the trades can be quite condescending when speaking with women, or assume women won't understand. Not the case with Vitaliy, and much appreciated. The project involved digging a huge hole in my backyard and digging trenches across my basement floor. Vitaliy and his team showed up on time every day, were polite and considerate, and were very neat and clean, always putting down drop clothes on the floor. They also did a good job cleaning up afterwards. Vitaliy wasn't here himself everyday but was always available by phone for any questions or concerns I might have. I could tell that he was committed not just to getting the job done, but to getting it done right and making sure it was the way I wanted it. His prices are also quite reasonable.

If you're looking for a very professional, high-quality plumber who will make sure you understand exactly what the work entails and why, then call Vitaliy. I will certainly use his company again for any plumbing issues I might have in the future.

They have re-done the outside sewer drain pipe 6.5 feet deep. Installed 2 way cleanout. fast. professional. clean. Great work. We found a sewer block inside the home later, they came back quick and fix that. I highly recommand them.

Master Drain responded very quickly to our problem. They came on the weekend, suggested a reasonable solution, and worked very quickly and diligently. They finished the job before the time they had estimated and tidied up nicely. We were very satisfied with the work they did for us. They replaced our 2 old pumps with 2 new ones and dug a trench for the new lines to replace the blocked ones.

We had low water pressure in our house. My friend recommended to call Vitaliy from Master Drain & Water Work. So, I did and I don’t regret it. Vitaliy and his team did a great job at a great price. He and his team were professional, arrived on time, completed the work and cleaned up when work was done. I would definitely recommend to friends and family.

I have used Vitaliy 3 times, 2 of which were major jobs. He and his team were professional, arrived on time, completed the work and cleaned up when done. Great service, I would definitely recommend to friends and family.

…Recently I had my toilet backing up problem and it just after I did my new floor. I had two concerns, fixing my toilet backing ups and do not damage my floor. Vitaliy did professionally amazing job, he fix my problem with even a scratch on my floor and for a rezenebol praise. I can honestly tell you that if I ever need a plumber again, Master Drain & Water Works will be my first contact point. I will recommend them highly to anyone else who have a plumbing problem. Thank you.

I had a plumbing emergency with a sewage back up. I called Vitaliy and he responded quickily and was extremly professional. He came and did an analysis of the situation and gave a solution to the problem. He then submitted his price to do it which was reasonable and he was able to do it the same day as it was an emergency. He had to dig to the main drain through a flower bed and at the end of the job they even planted back the flowers that were there before. He is highly skilled, knowledgable, reliable, trustworthy and very neat. His job site was kept safe and clean. I am forever grateful for his service! Thank you!

Vitale was referred to me by a family member who is a plumber. He came by to scope the drains on the day I called him, then took the time to explain what the problems were, and answer my questions. He gave an extremely competitive quote. Once I chose to use his services, he promptly sent a crew of two workers. I was not able to be home for the entire day, so they agreed to work two shorter shifts over two days...very helpful. The workers covered everything with a tarp and plastic and they left no mess. The work was done ahead of schedule (by a few hours) and when my family member plumber stopped by a few days later, he said everything looked good. Vitale was friendly and easy to deal with at all times, his workers did a good job, and I would use his services again.