Master Drain & Water Works

Replaced all clay pipes beneath the foundation. Vitaliy provided us with a very reasonable quote considering the scope of work. His employees, Walter and Vladimir, were prompt and professional in every aspect. The job site was spotless at the end of every day. It was about as painless as a job of that sort could be.

Vitality and his team were responsive to my initial call, kept me informed of what they were learning and their recommended next steps and completed the dirty job with no fuss and no mess. The cost of the work felt a bit steep but overall, I am a happy customer whose expectations were exceeded. Two thumbs up!

We had a blocked drain that our regular plumber didn't have the larger equipment to fix. Master Drain and Water Works had very good communication and responsiveness. They completed the service call and the work on the same day that I called. They were very efficient and courteous.

Vitaly responded quickly. He had someone at our house within hours (emergency + holiday) who quickly and thoroughly cleared our kitchen drain which had been problematic for years. Great service - professional, efficient, honest and reliable.

December 24 in the morning... kitchen sink does not drain... wife on the verge of smashing something in my head... but Vitality comes to the rescue. Promised that by 5 PM someone will come and he did. Half an hour later the problem was resolved. Thank you so much for your service! A really helpful company!

December 29 in the evening... after flushing a toilet the furnace room is filled with water... complete blockage of the main drain... spent 1.5 hrs to snake it myself but looks clean for the first 20 ft. So I call Vitaliy and he sends Walter the next day. Also he came in person and after some time they finally get the clog out but show me with the camera the real problem: a tree root has breached and obstructed half of the main drain! For the moment we can use the water in the whole house but their team has to come next week to replace the drain... thank you so much! You guys rock!

We asked Master Drain and Water Works to install the backwater valve in my garden. We are happy to have received responsible, good quality services with a professional team. This is the best team for water works!
Flora

Vitaliy and his team were very diligent. The project was completed on-time and on-budget. His work is very reliable and the problems were repaired. The team was well organized and was Vitaliy made himself available at all times.

Vitaliy and his technician work very hard and long hours.
The pricing is fair and good communication. We had to reschedule a few times due to plumbing emergencies he had to attend to but I would use their services again

The company came recommended. They responded to a sewer backup emergency very quickly, thoroughly and professionally. Their camera investigation identified a cracked section of the old clay sewer pipe outside of the house. This was expertly replaced with a PVC section and a cleanout pipe was installed as per more modern houses. Very good job site clean up after work was completed.

I had saved Vitaliy's number from a quote he gave me a couple of years back … I decided to do the job in order to get better coverage for my home insurance policy since more severe weather events are happening … the job was priced right and extras done AND the city gives ME, the homeowner, $1250.00 for doing it

The work was completed on time … totally professionally … excellent clean up