When we booked we were told that it will cost $80 for technician to come to our home to look at the dishwasher and tell us the problem. After inspection the technician will give us a quote. The problem with our dishwasher was that it was making a huge noise. The technician (Gurjeet) came and said that he will service it and fix the noise. He said it will cost $250 plus tax. We agreed and asked him a couple of times that the fee he is charging is for fixing the noise and he said yes. He took 30 minutes to do service and informed us that the noise has been fixed but asked us not to turn the dishwasher on for 6 hours as he has applied some kind of glue to a part. He also said if the noise comes back in a few days or weeks, we will have to order a part. So he left clearly saying that noise has been fixed due to his service. When we turned the dishwasher on after 6 hours, the noise was pretty much there, no change. When we called them the next morning, they wouldn’t listen and said we had agreed to the service. Instead they further asked us to buy parts worth more than $650 plus taxes.
They tell you one thing when you book and another when they arrive for service. And they go suddenly from $80 to $250. Also when we called the customer service, they were rude and tried to convince that the technician has explained every thing properly and it was our misunderstanding. Basically their practice is to mislead people and to convince the customers to pay for something that is not needed.
Avoid this company at all costs. $288 have gone down the drain on this unnecessary services which did not fix the problem.